Jenifer garcia
Houston
Summary
Dynamic Collections Agent with proven expertise at Alorica in debt negotiation and skip tracing. Skilled in enhancing customer satisfaction through effective communication and account management. Achieved significant improvements in collection rates by collaborating with team members and implementing strategic solutions. Committed to maintaining compliance while resolving complex customer inquiries.
Overview
9
9
years of professional experience
Work History
Collections Agent
Alorica
05.2025 - Current
- Managed inbound and outbound calls to collect outstanding payments effectively.
- Documented account information accurately in CRM systems for tracking purposes.
- Resolved customer inquiries regarding payment plans and account statuses promptly.
- Collaborated with team members to develop strategies for improving collection rates.
- Assisted in identifying accounts requiring escalation for further collection efforts.
- Maintained compliance with company policies and regulations during collections process.
- Enhanced communication skills while interacting with diverse customer base regularly.
Personal Shopper
HEB Grocery Store
01.2022 - 05.2023
- Assisted customers in selecting products based on preferences and dietary needs.
- Maintained knowledge of store inventory to provide accurate product recommendations.
- Collaborated with team members to ensure timely fulfillment of online orders.
- Utilized store systems for order processing and inventory management.
- Adapted to changing customer demands, ensuring high levels of satisfaction.
Assistant Store Manager
Dollar General
01.2020 - 01.2022
- Supervised daily operations to ensure compliance with company policies and customer service standards.
- Trained and mentored team members to enhance performance and improve store efficiency.
- Managed inventory levels, conducted stock audits, and ensured proper product placement on shelves.
- Developed visual merchandising strategies to increase product visibility and drive sales growth.
- Collaborated with management to implement promotional strategies that boosted customer engagement.
- Analyzed sales data to identify trends, inform decisions, and optimize store performance metrics.
Assistant Store Manager
Family Dollar
02.2017 - 01.2020
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction ratings.
- Coordinated staff scheduling to maintain adequate coverage during peak business hours and special events.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06-2016
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Debt management
Accomplishments
- Recouped over $300k from delinquent client.
- Consistently earned high-quality scores during post interaction customer surveys.
- Collaborated with team of 40 in the development of Eversource LIDR Program
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Agent
Alorica
05.2025 - Current
Personal Shopper
HEB Grocery Store
01.2022 - 05.2023
Assistant Store Manager
Dollar General
01.2020 - 01.2022
Assistant Store Manager
Family Dollar
02.2017 - 01.2020
High School Diploma -
Lopez Early College High School