Jenifer Gonzalez
Orem,UT
Summary
Highly motivated and dependable candidate with experience in customer service for 10 years. Plans and organizes work to achieve goals and targeted results with minimal supervision. Proven track record of delivering exceptional support to clients and agencies. Seeking an opportunity to join Vivint's HR Shared Services Team to contribute to the company's success .
Overview
10
10
years of professional experience
Work History
Social Worker
Wasatch Behavioral Health
12.2022 - Current
- Designed individualized service plans for case load of 25+ clients, ensuring objectives, goals, and social work interventions are met.
- Prepared reports by collecting and analyzing treatment data, compiled statistics, and ensure compliance with state regulations.
- Enhanced clients' functioning in the community by linking them to necessary services and monitoring their progress and collaborated with other professionals.
- Established and facilitated support groups for clients and represented the company at fair booths.
Child Welfare Worker
Child and Family Services
03.2022 - 12.2022
- Provided direct services to children and families through casework such as home visits, and foster care placement coordination, and family reunification efforts.
- Intervened in crisis situations and counseled children and families experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Expert in documenting and maintaining records of cases, attended court hearings, and facilitated meetings.
Intake Specialist
Community Action Services and Food Bank
07.2021 - 03.2022
- Interacted with low-income and homeless individuals in stressful situations while determining eligibility for services.
- Monitored staff schedules, scheduled appointments, and maintained client records.
- Collaborated with various stakeholders to promote social services.
Program Coordinator
United Way
01.2021 - 12.2021
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Recruited 20 community agencies and prepared budget for a mental health fair.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Lead Teller
Wells Fargo
01.2014 - 01.2020
- Provided prompt and efficient service in a fast-paced environment for 50-80 customers per shift while delivering excellent customer service.
- Carried out financial transactions and exceeded sales standards and handled cash flow exceeding $200,000 daily.
- Resolved conflicts that resulted in customer satisfaction.
Education
Bachelor's of Social Work -
Utah Valley of University
12.2021
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Records management
- Confidentiality requirements
- Ability to manage multiple priorities
- Proficient in Microsoft Excel and Google Apps,
Languages
English
Spanish
Timeline
Social Worker
Wasatch Behavioral Health
12.2022 - Current
Child Welfare Worker
Child and Family Services
03.2022 - 12.2022
Intake Specialist
Community Action Services and Food Bank
07.2021 - 03.2022
Program Coordinator
United Way
01.2021 - 12.2021
Lead Teller
Wells Fargo
01.2014 - 01.2020
Bachelor's of Social Work -
Utah Valley of University
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