Jenifer Juarez
Harvard,IL
Summary
Experienced customer associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Harvel, IL
09.2024 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained store appearance by organizing merchandise and restocking shelves as needed.
- Trained new associates on customer service protocols and operational procedures.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Science - Accounting
Southern Illinois University - Carbondale
Carbondale, IL05-2027
Associate of Science - Accounting
McHenry County College
Crystal Lake, IL05-2025
Skills
- Quick learner able to adapt to all my surrounding, capable of dealing with sudden issues
- Spanish Speaker
- Microsoft Office user Expert
- Team collaboration
- Data management
- Problem resolution
Websites
Certification
- Quick books certification
- May 2025
- Learned how to properly work with Quickbooks in order to keep track of business represented including all the invoices and revenue included.
Timeline
Customer Service Associate
Walmart
09.2024 - Current
Bachelor of Science - Accounting
Southern Illinois University - Carbondale
Associate of Science - Accounting
McHenry County College