Jenifer Kovach
Colorado Springs,CO
Summary
Dynamic administrative professional with expertise in client relations and scheduling, honed at Digital Network Solutions, LLC. Proven self-starter with exceptional customer service skills, adept at fostering team bonding and writing detailed reports. Types 75 wpm, ensuring efficient communication and record-keeping.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Digital Network Solutions, LLC
04.2014 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Increased customer service success rates by quickly resolving issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Processed accounts payable within automated accounting system.
- Delivered excellent internal and external customer service.
- Provided exemplary customer service to guests.
- Monitored and reported technical issues to deliver quality customer service.
Sales
Best Buy Mobile
07.2011 - 03.2014
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed sales strategies to increase sales of insurance policies.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Recorded details of conversations, complaints, and actions taken in CRM.
Adminitrative Assistant
International Paper
05.2009 - 12.2010
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist/Adminitrative Assistant
John Balent ESQ.
03.2008 - 03.2009
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Served as corporate liaison for finance, IT, and marketing departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Waitress
Santinos
01.2007 - 03.2008
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Psychology
American Military University
Charles Town, WV01-2026
Associate of Science - Paramedic Certification
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Santa Paula Unified High
Santa Paula, CA06-2007
Skills
- Customer service
- Research
- Database entry
- Document management
- Conflict resolution
- Relationship building
Timeline
Administrative Assistant
Digital Network Solutions, LLC
04.2014 - 09.2014
Sales
Best Buy Mobile
07.2011 - 03.2014
Adminitrative Assistant
International Paper
05.2009 - 12.2010
Receptionist/Adminitrative Assistant
John Balent ESQ.
03.2008 - 03.2009
Waitress
Santinos
01.2007 - 03.2008
Bachelor of Arts - Psychology
American Military University
Associate of Science - Paramedic Certification
Mississippi Gulf Coast Community College
High School Diploma -
Santa Paula Unified High