Jenifer Lao
Schofield,WI
Summary
Patient access and scheduling professional with a strong background in appointment coordination, surgery scheduling, and patient communication. Experienced in accurate data entry, HIPAA-compliant handling of patient information, and managing multiple priorities while supporting efficient patient care. Familiar with Epic Systems and medical terminology, with foundational knowledge of ICD-10-CM, ICD-10-PCS, and CPT coding through formal medical coding education. Currently working toward Certified Coding Specialist (CCS) certification.
Overview
11
11
years of professional experience
Work History
Patient Access Scheduler III
Aspirus
Wausau, WI
10.2023 - Current
- Coordinated patient appointments and surgeries using Aspirus scheduling systems to optimize provider availability.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Handled patient calls and addressed scheduling inquiries, ensuring timely and professional service.
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Confirmed appointments and prepared visit details for Aspirus care teams.
- Delivered exceptional customer service while managing multiple tasks accurately and efficiently.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized knowledge of medical terminology to ensure accurate coding for billing purposes.
Dental Assistant
Everyone's Family Dental
Weston, WI
05.2017 - 11.2019
- Assisted in procedures including fillings, crowns, extractions, root canals, & cleanings
- Prepared treatment rooms with instruments, supplies, and sterilized equipment
- Captured x-ray images to assist dentist in diagnosis
- Recorded patient histories and updated dental charts accurately
- Coordinated appointment scheduling and updated treatment plans to optimize patient flow
- Managed administrative tasks, including appointment scheduling, phone inquiries, and patient record updates to support office operations
- Educated patients on home care and post-treatment instructions
CNA
Rennes Health & Rehab
Weston, WI
08.2015 - 05.2016
- Assisted residents with activities of daily living, including personal hygiene, feeding, and ambulation to enhance quality of life.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Ensured adherence to infection control standards during routine resident care to promote safety and well-being.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Documented care tasks and resident observations in daily records.
- Restocked medical supplies in resident rooms, ensuring timely availability for uninterrupted resident care. for each resident room.
Education
Certificate - Medical Coding
Northcentral Technical College
Wausau, WI05-2026
Bachelor of Science - Biomedical Sciences
University of Wisconsin - Oshkosh
Oshkosh, WI05-2023
GED -
Wausau East High School
Wausau, WI05-2018
Skills
- Proficient in Epic
- Coordination of patient scheduling
- Electronic health records management
- ICD-10-CM, ICD-10-PCS, and CPT knowledge
- Expertise in medical and coding terminology
- Insurance verification
- HIPAA compliance knowledge
- Accuracy in data entry
- Detail orientation
- Scheduling diagnostic procedures
- Customer service communication
- Patient record management
Timeline
Patient Access Scheduler III
Aspirus
10.2023 - Current
Dental Assistant
Everyone's Family Dental
05.2017 - 11.2019
CNA
Rennes Health & Rehab
08.2015 - 05.2016
Certificate - Medical Coding
Northcentral Technical College
Bachelor of Science - Biomedical Sciences
University of Wisconsin - Oshkosh
GED -
Wausau East High School