Jenifer Lopez
Keller,TX
Summary
Experienced and dedicated Customer Service Professional with over 5 years of providing exceptional service across diverse industries. Possesses excellent interpersonal and communication skills, with a proven ability to build rapport with customers and work collaboratively with team members. Known for maintaining professionalism in high-pressure situations and consistently meeting or exceeding service targets. Passionate about contributing to a positive customer experience while supporting organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
Keller, TX
09.2025 - Current
- Fulfill customer orders with care and precision within strict time limits, ensuring a positive customer experience in a fast-paced environment.
- Ensure accuracy and confidentiality by verifying customer details and protecting sensitive company information in compliance with data security policies.
- Maintain detailed records of order fulfillment and utilize reports to document exceptions or issues as needed, ensuring accountability and operational efficiency.
- Ensure merchandise is meticulously organized to optimize order fulfillment efficiency and rotate stock as need to maintain quality and accessibility.
Flight Attendant
Envoy Air
Irving, TX
12.2024 - 05.2025
- Conducted detailed pre-flight checks to maintain high safety standards, ensuring consistent operational readiness and minimizing delays.
- Coordinated with crew members to manage in-flight services efficiently, leading to streamlined operations and improved service delivery.
- Cultivated a positive atmosphere for passengers, addressing concerns promptly to enhance their travel experience and build loyalty.
- Managed and organized required forms, including safety checklists, passenger manifests, and incident reports, verifying that correct and detailed information was documented.
- Regularly checked, restocked, and organized galley and cabin supplies to meet passenger needs and offer smooth and efficient inflight service.
Customer Service Manager
Hobby Lobby
Brownsville, TX
06.2021 - 11.2024
- Supervised cashiers and front-end associates to ensure efficient and friendly customer service.
- Ensured every customer has a positive shopping experience by maintaining clean, organized, and well-staffed front-end operations.
- Implemented and maintained systematic inventory procedures, including regular cycle counts, stock audits, and discrepancy resolution to minimize shrinkage.
- Assisted in monitoring cash register activity to prevent fraud or theft, ensuring all transactions were properly processed and following security protocol as needed.
Assistant Manager
Family Dollar
Brownsville, TX
10.2019 - 05.2021
- Assisted Store Manager in ordering merchandise and record keeping to include invoices, sales reports, and cash register deposits and receipts.
- Helped in the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor.
- Assisted overseeing store operations with a focus on accurate cash handling and efficient opening/closing procedures while maintaining ethical integrity and honesty.
- Responded to escalated customer concerns with empathy and professionalism to guarantee a positive in-store experience.
- Implemented asset protection strategies, focused on minimizing shrinkage, and maintaining a secure environment for both employees and shoppers.
Education
Associate of Applied Science - Cosmetology Operator
Southern Careers Institute
Brownsville, TX05-2024
High School Diploma - undefined
Veterans Memorial High School
06-2019
Skills
- Customer Service
- Attention to Detail
- Organizational Skills
- Time Management
- Product Knowledge
- Inventory Control
- Communication Skills
Certification
- Flight Attendant Certificate of Demonstrated Proficiency, Federal Aviation Administration
- Adult and Pediatric First Aid/CPR/AED, American Red Cross
- Cosmetology Operator License, Texas Department of Licensing and Regulation
LANGUAGES
Spanish - Native
English - Fluent
Japanese - Beginner
Timeline
Digital Personal Shopper
Walmart
09.2025 - Current
Flight Attendant
Envoy Air
12.2024 - 05.2025
Customer Service Manager
Hobby Lobby
06.2021 - 11.2024
Assistant Manager
Family Dollar
10.2019 - 05.2021
High School Diploma - undefined
Veterans Memorial High School
Associate of Applied Science - Cosmetology Operator
Southern Careers Institute