JENIFER PHINNEY
Lansing
Summary
Dedicated Asset Protection Specialist with a proven track record of implementing loss prevention programs and investigating fraud cases. Skilled in video surveillance monitoring and collaborating with law enforcement agencies. Known for excellent customer service and training staff on security protocols.
Overview
23
23
years of professional experience
Work History
Assistant Store Leader
Kroger
East Lansing, MI
09.2025 - Current
- Directed daily store operations to support sales, service, and shrink control
- Coordinated department staffing, schedules, and task execution across front-end and fresh areas
- Monitored inventory levels, order accuracy, and stock replenishment to maintain product availability
- Resolved customer concerns and service issues to strengthen loyalty and store performance
- Trained associates on company policies, safety procedures, and operational standards
- Partnered with store leadership to execute promotions, resets, and operational priorities
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
Asset Protection Specialist
Kroger
Novi, Mi
11.2024 - Current
- Testifying in court up request
- Collaborated with security personnel in the development of loss prevention programs.
- Utilized advanced problem-solving skills to investigate potential fraud cases.
- Monitored video surveillance footage for suspicious behavior or criminal activity.
- Assisted in the prosecution of offenders by providing evidence, statements, and reports.
- Performed physical surveillance of areas prone to theft activity.
- Implemented training programs for staff on security protocols and best practices.
- Maintained a professional working relationship with law enforcement agencies.
- Investigated suspicious activities and provided detailed reports to management.
- Built strong relationships with customers by providing excellent customer service during investigations.
- Conducted store audits to identify problem areas or procedural deficiencies.
- Educated store staff and management in theft prevention methods.
District Meat and seafood trainer
Kroger
Holt, Mi
07.2022 - 11.2024
- Train meat and seafood managers on company standards and proper procedures and policies of the company
- Train department leaders on inventory control and shrink procedures.
- Train new associates on basic company standards on daily department functions and practices.
- Educated employees on proper use of organization’s products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
Meat Department Manager
Kroger
Holt, Mi
04.2014 - 07.2022
- Resolved customer complaints in a timely manner while upholding company policies and procedures.
- Supervised team members in their daily tasks and provided feedback on their performance.
- Trained new staff members on safe food handling practices, product knowledge, and customer service skills.
- Managed daily operations of the Meat Department, including stocking and ordering products, setting prices, and ensuring quality standards were met.
- Monitored inventory levels to ensure adequate stock was available for customers’ needs.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Led and directed team members on effective methods, operations and procedures
Seafood Manager
Kroger
Holt, Mi
03.2005 - 04.2014
- Conducted regular performance reviews for team members, providing feedback and guidance as needed.
- Demonstrated ability to effectively manage seafood operations, including ordering and inventory control.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Provided leadership in creating a safe work environment by promoting teamwork among staff members.
- Trained new employees on food safety regulations and operational procedures related to seafood handling.
Meat Department Clerk
Kroger
Holt, Mi
02.2004 - 03.2005
- Ensured adherence to departmental policies regarding health and safety protocols.
- Maintained an organized and sanitized work area to ensure food safety standards were met.
- Accurately processed orders by weighing items, entering data into computer system and printing labels.
- Assisted with unloading shipments of fresh beef, pork, poultry, seafood and other items.
- Operated a variety of equipment including slicers, grinders, mixers, scales and wrapping machines.
- Developed knowledge of meat products to inform customers on selection, preparation and storage methods.
- Followed industry regulations for labeling, pricing and merchandising of products.
- Restocked shelves as needed while adhering to established rotation schedules.
Skills
- Customer Interaction
- Rotation Procedures
- Health Inspections
- Truck Unloading
- Safe Food Handling
- Customer Experience
- Meat Preparation
- Food Safety and Sanitation
- Customer Needs Assessments
- Video monitoring
- Internal audits
- Incident reporting
- Physical security
- Asset recovery
- CCTV monitoring
- Detail-oriented
Personal Information
Title: MEAT/SEAFOOD DISTRICT TRAINER
Timeline
Assistant Store Leader
Kroger
09.2025 - Current
Asset Protection Specialist
Kroger
11.2024 - Current
District Meat and seafood trainer
Kroger
07.2022 - 11.2024
Meat Department Manager
Kroger
04.2014 - 07.2022
Seafood Manager
Kroger
03.2005 - 04.2014
Meat Department Clerk
Kroger
02.2004 - 03.2005