Jenifer Soto
Watsonville,CA
Summary
Dependable and adaptable Patient Access professional with six years of dedicated experience navigating high-volume Emergency Departments and multi-specialty ambulatory clinics. Proven leadership in administrative workflows, including serving as a point person, mentoring staff, and training onboarding team members on registration system workflows and guidelines. Technical mastery in front-end revenue cycle management and absolute data integrity within Epic Cadence, with a demonstrated ability to seamlessly integrate into diverse clinical teams daily while maintaining a patient-first environment
Overview
7
7
years of professional experience
Work History
Office Manager
Robert Half (Dr. Chandan Saw)
03.2025 - 05.2025
- Streamlined patient onboarding by organizing medical referrals, coordinating with clinics to compile complete patient histories, and ensuring seamless physician review.
- Contacted new patients to establish care with physicians.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to demographics, insurance, billing, and accounts receivable.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained scheduling for physician with patients and vendors.
- Enhanced patient experience by preparing individuals for sleep studies with clear step-by-step guidance, resulting in smoother procedures and greater comfort.
- Contacted vendors to establish patients for their medical equipments as well as contacting on patient’s behalf for any concerns.
Patient Service Representative
El Camino Health, (Emergency Department)
03.2023 - 01.2025
- Coordinated patient intake for both ambulance arrivals and walk-ins, ensuring accurate registration, insurance verification, and account updates.
- Facilitated scheduling for office visits and hospital admissions, supporting smooth patient flow in a high-volume emergency environment.
- Strengthened financial operations by collecting copayments, establishing payment plans, and resolving billing concerns in alignment with patient needs.
- Elevated patient satisfaction by addressing concerns related to treatment and payment, providing clear guidance during high-stress situations.
- Improved operational support by monitoring supply levels, distributing restocks, and reporting facility and IT issues through ticketing system.
- Performing patient scheduling and registration for medical office visits and admissions.
- Receiving calls for incoming patients and adding them to expected patients and transferring calls to the appropriate personnel.
- Connect Patients with appropriate resource departments (Financial counselors, social work) to enhance quality care and provide proper hand-off.
- Facilitated critical communication between Registration team and clinical team, leading the effort to provide a fast-paced workflow and reduced errors by 15%.
- Trained onboarding team members providing hands-on mentorship in Emergency room operations, registration workflow, and insurance verification protocols.
Access Representative II
Stanford Healthcare, (Emergency Department)
11.2020 - 03.2023
- Arrive and register patients coming in via ambulance or walking in.
- Secured Patient information and confidential medical records in compliance with Hipaa privacy rule standards to protect patient privacy.
- Collected and entered patient demographics and insurance data into a computer database to establish patient medical records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductible and copayments and discussed options to satisfy the remainder of patient financial obligations.
- Explained Estimated cost for medical treatment and answered patient questions to promote good understanding of proposed services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Gather information from trauma patients for social work.
- Connect Patients with appropriate resource departments (Financial counselors, social work) to enhance quality care and provide proper hand-off.
- Coordinated as ‘Point Person’ to facilitate workflow in designated areas and escalated complex cases to upper management.
- Instructed and onboarded new hires on EPIC EHR registration workflow, insurance verification, and HIPAA compliance, reducing data-entry errors by 15% percent during their first 90 days.
Office Coordinator
Ricoh (Dell Campus)
09.2019 - 11.2020
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Collaborating with Executive Assistants with event coordinating such as catering, event set-up, providing welcome packages to new/retiring employees.
- Resolving open tickets employees have opened in a timely manner.
Medical Billing and collections (externship)
NMCI Medical Clinic
07.2018 - 08.2018
- Prepared and filed insurance claims.
- Analyzed benefits based on patient’s medical coverage.
- Verified worker’s compensation claims.
- Obtained correct insurance documents to verify eligibility.
- Followed up with unpaid claims, appeals, and/or denials with appropriate carrier.
- Gather medical records to input and update patient information.
- Trained incoming students on policies, procedures, operating systems, and daily operations.
- Used operating systems DaisyBill, MediSoft, and Prognosis to process patient’s claims and billing.
Education
Medical Billing and coding Medical administration -
Institute for Business and Technology
Santa Clara, CA08-2018
High School Diploma - undefined
San Jose Conservation Corps and charter School
San Jose, CA06-2017
Skills
- Bilingual Medical Communication (English/Spanish)
- Epic Systems Mastery (Cadence, Prelude)
- Front-End Revenue Cycle Management
- Insurance & Real-Time Verification (RTE)
- High-Volume Multi-Specialty Scheduling
- Crisis & Escalation Management
- Compassionate, Patient-First Care
- Strict HIPAA & Regulatory Compliance
- Staff Onboarding & Training
- Administrative Workflow Leadership
- Float Pool Adaptability & Flexibility
- Multi-Department Team Collaboration
- High-Pressure Data Integrity & Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Robert Half (Dr. Chandan Saw)
03.2025 - 05.2025
Patient Service Representative
El Camino Health, (Emergency Department)
03.2023 - 01.2025
Access Representative II
Stanford Healthcare, (Emergency Department)
11.2020 - 03.2023
Office Coordinator
Ricoh (Dell Campus)
09.2019 - 11.2020
Medical Billing and collections (externship)
NMCI Medical Clinic
07.2018 - 08.2018
High School Diploma - undefined
San Jose Conservation Corps and charter School
Medical Billing and coding Medical administration -
Institute for Business and Technology