Jenifer Soto
Watsonville,CA
Summary
Dependable and adaptable Patient Access professional with six years of dedicated experience navigating high-volume Emergency Departments and multi-specialty ambulatory clinics. Proven leadership in administrative workflows, including serving as a point person, mentoring staff, and training onboarding team members on registration system workflows and guidelines. Technical mastery in front-end revenue cycle management and absolute data integrity within Epic Cadence, with a demonstrated ability to seamlessly integrate into diverse clinical teams daily while maintaining a patient-first environment
Overview
7
7
years of professional experience
Work History
Office Manager
Robert Half (Dr. Chandan Saw)
Mountain View, CA
03.2025 - 05.2025
- Streamlined patient onboarding by organizing medical referrals, coordinating with clinics to compile complete patient histories, and ensuring seamless physician review.
- Contacted new patients to establish care with physicians.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to demographics, insurance, billing, and accounts receivable.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained scheduling for physician with patients and vendors.
- Enhanced patient experience by preparing individuals for sleep studies with clear step-by-step guidance, resulting in smoother procedures and greater comfort.
- Contacted vendors to establish patients for their medical equipments as well as contacting on patient’s behalf for any concerns.
Patient Service Representative
El Camino Health, (Emergency Department)
Mountain View, CA
03.2023 - 01.2025
- Coordinated patient intake for both ambulance arrivals and walk-ins, ensuring accurate registration, insurance verification, and account updates.
- Facilitated scheduling for office visits and hospital admissions, supporting smooth patient flow in a high-volume emergency environment.
- Strengthened financial operations by collecting copayments, establishing payment plans, and resolving billing concerns in alignment with patient needs.
- Elevated patient satisfaction by addressing concerns related to treatment and payment, providing clear guidance during high-stress situations.
- Improved operational support by monitoring supply levels, distributing restocks, and reporting facility and IT issues through ticketing system.
- Performing patient scheduling and registration for medical office visits and admissions.
- Receiving calls for incoming patients and adding them to expected patients and transferring calls to the appropriate personnel.
- Connect Patients with appropriate resource departments (Financial counselors, social work) to enhance quality care and provide proper hand-off.
- Facilitated critical communication between Registration team and clinical team, leading the effort to provide a fast-paced workflow and reduced errors by 15%.
- Trained onboarding team members providing hands-on mentorship in Emergency room operations, registration workflow, and insurance verification protocols.
Access Representative II
Stanford Healthcare, (Emergency Department)
Palo Alto, CA
11.2020 - 03.2023
- Arrive and register patients coming in via ambulance or walking in.
- Secured Patient information and confidential medical records in compliance with Hipaa privacy rule standards to protect patient privacy.
- Collected and entered patient demographics and insurance data into a computer database to establish patient medical records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductible and copayments and discussed options to satisfy the remainder of patient financial obligations.
- Explained Estimated cost for medical treatment and answered patient questions to promote good understanding of proposed services.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Gather information from trauma patients for social work.
- Connect Patients with appropriate resource departments (Financial counselors, social work) to enhance quality care and provide proper hand-off.
- Coordinated as ‘Point Person’ to facilitate workflow in designated areas and escalated complex cases to upper management.
- Instructed and onboarded new hires on EPIC EHR registration workflow, insurance verification, and HIPAA compliance, reducing data-entry errors by 15% percent during their first 90 days.
Office Coordinator
Ricoh (Dell Campus)
Santa Clara
09.2019 - 11.2020
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Collaborating with Executive Assistants with event coordinating such as catering, event set-up, providing welcome packages to new/retiring employees.
- Resolving open tickets employees have opened in a timely manner.
Medical Billing and collections (externship)
NMCI Medical Clinic
San Jose, CA
07.2018 - 08.2018
- Prepared and filed insurance claims.
- Analyzed benefits based on patient’s medical coverage.
- Verified worker’s compensation claims.
- Obtained correct insurance documents to verify eligibility.
- Followed up with unpaid claims, appeals, and/or denials with appropriate carrier.
- Gather medical records to input and update patient information.
- Trained incoming students on policies, procedures, operating systems, and daily operations.
- Used operating systems DaisyBill, MediSoft, and Prognosis to process patient’s claims and billing.
Education
Medical Billing and coding Medical administration -
Institute for Business and Technology
Santa Clara, CA08-2018
High School Diploma - undefined
San Jose Conservation Corps and charter School
San Jose, CA06-2017
Skills
- Bilingual Medical Communication (English/Spanish)
- Epic Systems Mastery (Cadence, Prelude)
- Front-End Revenue Cycle Management
- Insurance & Real-Time Verification (RTE)
- High-Volume Multi-Specialty Scheduling
- Crisis & Escalation Management
- Compassionate, Patient-First Care
- Strict HIPAA & Regulatory Compliance
- Staff Onboarding & Training
- Administrative Workflow Leadership
- Float Pool Adaptability & Flexibility
- Multi-Department Team Collaboration
- High-Pressure Data Integrity & Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Robert Half (Dr. Chandan Saw)
03.2025 - 05.2025
Patient Service Representative
El Camino Health, (Emergency Department)
03.2023 - 01.2025
Access Representative II
Stanford Healthcare, (Emergency Department)
11.2020 - 03.2023
Office Coordinator
Ricoh (Dell Campus)
09.2019 - 11.2020
Medical Billing and collections (externship)
NMCI Medical Clinic
07.2018 - 08.2018
High School Diploma - undefined
San Jose Conservation Corps and charter School
Medical Billing and coding Medical administration -
Institute for Business and Technology