Jenifer Valentin
Charlotte,NC
Summary
Dynamic Front of House Manager at Flip-a-Lo's with a proven track record in staff management and training. Enhanced guest satisfaction through effective complaint resolution and optimized service flow. Skilled in maintaining quality standards and fostering team collaboration, ensuring a seamless dining experience.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Flip-a-Lo's
01.2025 - Current
- Managed daily front of house operations, ensuring exceptional guest experiences.
- Trained and supervised staff on service standards and operational procedures.
- Optimized seating arrangements to enhance customer flow and minimize wait times.
- Coordinated with kitchen staff to ensure timely food delivery and quality service.
- Resolved guest complaints promptly, maintaining high customer satisfaction levels.
Front of House Employee
May's Mexican Truck
11.2024 - 01.2025
- Provided exceptional customer service to enhance guest experience.
- Assisted in food preparation and maintained cleanliness of work area.
- Operated point-of-sale system for accurate order processing.
- Collaborated with team members to ensure timely service delivery.
Package Handler
Debbie's Staffing
04.2024 - 10.2024
- Operated material handling equipment to efficiently transport packages within warehouse.
- Sorted and organized incoming shipments for optimal storage and retrieval processes.
- Assisted in loading and unloading trucks, ensuring safe handling of packages.
- Collaborated with team members to maintain a clean and organized work environment.
Cashier
Burger King
01.2023 - 12.2023
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted customers with menu selections and answered inquiries promptly.
- Handled cash register operations, ensuring accuracy in cash handling.
Education
High School Diploma -
Phillip O. Berry Academy of Technology
1430 Alleghany St, Charlotte, NC 2820806.2024
Skills
- Staff management
- Training and mentoring
- Complaint handling
- Time tracking
- Quality standards
- Order accuracy
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Front of House Manager
Flip-a-Lo's
01.2025 - Current
Front of House Employee
May's Mexican Truck
11.2024 - 01.2025
Package Handler
Debbie's Staffing
04.2024 - 10.2024
Cashier
Burger King
01.2023 - 12.2023
High School Diploma -
Phillip O. Berry Academy of Technology