Jeniffer Daout
Delray Beach,FL
Summary
Im a Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Radiology Imaging Clerk Per Diem
Tenet Healthcare Corporation
Delray Beach
09.2024 - Current
- Maintained high-quality digitized records with thorough quality control checks on all scanned documents.
- Collaborated with IT staff to troubleshoot technical issues impacting imaging processes, resulting in minimized downtime and increased productivity.
- Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
- Supported company-wide information management goals through diligent organization of physical and digital archives.
- Ensured timely completion of projects by consistently meeting deadlines for large-scale document scanning assignments.
- burn CD disc with images from patients visit whether it was a visit from ER, procedure , or Radiology scans that were done in the hospital.
- Led regular meetings with staff members, fostering an environment of transparency and continuous improvement.
- Conducted regular audits of imaging records to maintain accuracy and improve quality assurance practices.
Patient Access Representative
Delray Medical Center
Delray Beach, FL
02.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Medical Receptionist/Phone Operator
Conviva Care Solutions
Delray Beach, FL
10.2021 - 10.2022
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Conducted patient intake interviews to collect medical information and insurance details.
Medical Receptionist
Personal Physician Care
Delray Beach, FL
08.2021 - 09.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Work directly with providers & patients to provide a safe and efficient medical environment. I maintained a consistent and detailed front and back office flow, My daily functions included Medi and cosmetic visits. Check in & out and help with medical records to keep the daily schedule flow smoothly for our providers and patients.
Education
Associate of Science -
Cambridge College of Healthcare & Technology
Delray Beach, FLHigh School Diploma -
Quantum Highschool
06.2016
Skills
- Work Quality Evaluation
- Training Coordination
- Customer Service
- Insurance Company Knowledgeable
- Problem-Solving
- Registration and Admissions
- Appointment Scheduling
- Post-Discharge Care Coordination
- Patient Education
- Multitasking and Organization
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- EMR Updating
- Flexible Schedule
- Creole speaking Fluency
- Team Leadership
- Verbal and Written Communication
- Medical Terminology
- Phone and Email Etiquette
Timeline
Radiology Imaging Clerk Per Diem
Tenet Healthcare Corporation
09.2024 - Current
Patient Access Representative
Delray Medical Center
02.2023 - Current
Medical Receptionist/Phone Operator
Conviva Care Solutions
10.2021 - 10.2022
Medical Receptionist
Personal Physician Care
08.2021 - 09.2021
High School Diploma -
Quantum Highschool
Associate of Science -
Cambridge College of Healthcare & Technology