Jeniffer Olan-Torrijos
San Francisco,CA
Summary
Accomplished leasing agent specializing in consultative sales strategies and tenant satisfaction. Recognized for effective training and mentoring of staff, driving engagement, and maximizing occupancy rates through strong market knowledge. With a proven record of maintaining 90%+ occupancy rates.
Overview
5
5
years of professional experience
Work History
Senior Leasing Agent
Emerald Fund
San Francisco, California
01.2025 - Current
- Conducted property showings, highlighting key features to prospective tenants.
- Consistently exceeded quota, while maintaining 90%+ occupancy rate
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Trained and mentored junior leasing agents on best practices.
- Utilized property management software to track leads and applications.
- Resolved tenant inquiries and concerns to enhance satisfaction levels.
- Maintained knowledge of local market trends to inform leasing decisions.
- Maintained accurate records of leases, renewals, and tenant communications.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Leasing Agent
Nicklas Foundation
Dallas, Texas
05.2024 - 01.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Senior Leasing Agent
Soma Managed By Emerald Fund
05.2023 - 05.2024
- Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines
- Prepared daily and weekly reports, and client communications that informed decision-making
- Handled100+ calls per week while serving in a high-touch capacity with customers through all communication and one-on-one tours
- Assist the Community Manager with oversight of the leasing team and training
- Conducted thorough market research to identify optimal rental rates and maintain a competitive edge in the industry.
- Negotiated favorable lease terms for both tenants and property owners, ensuring mutually beneficial agreements.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed high-value client relationships, fostering trust and loyalty through proactive communication and problemsolving.
Leasing Professional
Topaz & Onyx Managed by Greystar
05.2021 - 01.2023
- Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines
- Consistently exceeded quota by15% while maintaining an80%+ occupancy rate
- Prepared daily and weekly reports, and client communications that informed decision-making
- Handled40+ calls per week while serving in a high-touch capacity with customers through all communication and one-on-one tours
- Generated lease paperwork for all new move-ins, collected monies due at move-in, provided move-in packages, and ensured smooth execution of new move-in experience
- Addressed, investigated, and resolved tenant complaints and documented action taken; delivered emergency24-hour on-call services to tenants
- Processes incoming requests, and collects information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and prior authorization
Real Estate Virtual Assistant
Foreman Property Group Of Compass
11.2020 - 10.2022
- Designed, developed, and execute Open House promotions that led to an80% close rate
- Recorded test data and prepared reports, summaries, or charts to interpret test results
- Travel Domestic & create travel budgets
- Coordinated and scheduled meetings, made reservations, confirmed appointments, and provided directions when required
- Compose, prepare, and distribute professional letters and memos, usually of a confidential nature
- Responsible for Realty’s bookkeeping accuracy, accounts payable and receivables
Education
Emergency Medical Technician -
University Of San Francisco
San Francisco, CAHigh School Diploma -
San Mateo High School
San Mateo, CASkills
- Spanish Speaking
- Bookkeeping
- Guest Services
- Team Building
- Management
- Detailed Oriented
- Training and Mentoring
- Time Management
- Self-Motivation
- Team Leadership
- Property Management Software's
- Lease Negotiation
- Market Research
- Tenant Relations
- Sales Strategy
Timeline
Senior Leasing Agent
Emerald Fund
01.2025 - Current
Leasing Agent
Nicklas Foundation
05.2024 - 01.2025
Senior Leasing Agent
Soma Managed By Emerald Fund
05.2023 - 05.2024
Leasing Professional
Topaz & Onyx Managed by Greystar
05.2021 - 01.2023
Real Estate Virtual Assistant
Foreman Property Group Of Compass
11.2020 - 10.2022
Emergency Medical Technician -
University Of San Francisco
High School Diploma -
San Mateo High School
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