Jeniffer Olson
South Paris,ME
Overview
29
29
years of professional experience
Work History
Service Leader
Hannaford
Mechanic Falls, ME
05.2018 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Customer Service Representative
LL Bean
Lewiston, ME
10.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Central Registration Clerk
Stephens Memorial Hospital
Norway, ME
02.2012 - 01.2017
- Established strong rapport with patients through empathetic communication skills during difficult or emotional circumstances.
- Maintained strict patient confidentiality, adhering to HIPAA regulations during all registration tasks.
- Facilitated timely medical treatment, promptly registering patients upon arrival to the facility.
- Increased patient satisfaction scores through a personalized approach to registration, ensuring each individual felt welcome and well-informed throughout their visit.
Youth Director
Oxford Advent Christian Church
Oxford, ME
04.2005 - 03.2012
- Coordinated and attended annual church events to foster and build intergenerational fellowship and outreach.
- Organized successful fundraising events that increased financial support for youth-focused initiatives significantly.
- Developed comprehensive curricula for various age groups, ensuring developmental appropriateness and inclusivity.
- Increased youth engagement by developing and implementing innovative programs tailored to their interests.
- Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions.
- Promoted a safe and inclusive environment for all participants by establishing clear guidelines and behavioral expectations.
- Led training sessions for staff members to ensure they were equipped with essential knowledge in areas such as youth development best practices and conflict resolution strategies.
- Oversaw event planning committees for annual gatherings or special occasions attended by hundreds of community members.
- Attended staff meetings and submitted announcements to church newsletter and calendar of events to facilitate open communication with church congregation.
- Enhanced communication among team members, parents, and students by implementing a centralized information platform.
- Evaluated program effectiveness through regular data collection, analysis, and reporting on key performance indicators.
- Initiated social media campaigns that increased online visibility and attracted new participants to our programs.
Inpatient Physical Rehabilitation Unit Technician
Stephens Memorial Hospital
Norway, ME
04.1998 - 04.2005
- Performed accurate documentation of patient treatments, progress, and outcomes, contributing to effective communication among healthcare professionals.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their well-being during rehabilitation journey.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation plans for patients.
- Provided timely assistance during medical emergencies, ensuring prompt response and appropriate actions were taken.
Timeline
Service Leader
Hannaford
05.2018 - Current
Customer Service Representative
LL Bean
10.2017 - 10.2018
Central Registration Clerk
Stephens Memorial Hospital
02.2012 - 01.2017
Youth Director
Oxford Advent Christian Church
04.2005 - 03.2012
Inpatient Physical Rehabilitation Unit Technician
Stephens Memorial Hospital
04.1998 - 04.2005