Thomas Montes
Syracuse,NY
Summary
Customer-focused professional with extensive experience in bar operations and staff training. Expertise in implementing food safety protocols and enhancing customer satisfaction. Committed to improving operational efficiency and delivering high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
Camillus, New York
06.2023 - Current
- Directed daily operations to ensure efficient service and product quality.
- Trained new staff on food safety and customer service protocols.
- Monitored food preparation processes to ensure compliance with company recipes and standards.
- Resolved customer concerns to enhance overall dining experience.
Assistant Bar Manager
Wunderbar
Syracuse, New York
06.2021 - 10.2023
- Managed daily bar operations and staff scheduling to optimize efficiency.
- Trained new bartenders in drink preparation and customer service standards.
- Developed seasonal cocktail menus to improve customer satisfaction.
- Prepared and served alcoholic and non-alcoholic beverages, ensuring quality and presentation.
- Engaged with customers to deliver exceptional service and tailored recommendations.
Assistant Store Manager
Family Dollar
Levittown, Pennsylvania
07.2020 - 04.2021
- Managed daily store operations, focusing on customer service and inventory control.
- Implemented loss prevention strategies, significantly reducing theft and shrinkage.
- Delegated tasks based on team strengths to enhance floor coverage and service quality.
- Oversaw cash handling procedures, ensuring accurate counts and reconciliation of discrepancies.
Education
High School Diploma -
James A Garfield High School
East Los Angeles05-2020
Skills
- Operational management
- Food safety compliance
- Customer service excellence
- Staff training and development
- Inventory management
- Bar operations oversight
Languages
Spanish
Professional
Certification
ServSafe Certified
Timeline
Service Leader
Chipotle
06.2023 - Current
Assistant Bar Manager
Wunderbar
06.2021 - 10.2023
Assistant Store Manager
Family Dollar
07.2020 - 04.2021
High School Diploma -
James A Garfield High School