Jeniffer Orellana
Los Angeles,CA
Summary
Adept at crafting effective care plans and enhancing case outcomes, I leveraged my problem-solving and MS Office skills at The Dominguez Firm, L.P., mentoring staff and streamlining documentation processes. My proactive approach and organizational abilities led to significant improvements in client support and team efficiency. Results-oriented professional prepared for senior case management roles. Experience in handling diverse case loads and delivering impactful client outcomes. Strong focus on collaboration and adaptability, ensuring reliable performance and responsiveness to changing needs. Skilled in client assessment, strategic planning, and problem-solving. Knowledgeable [Desired Position] with extensive experience managing complex cases and providing comprehensive support to clients. Proven track record of implementing effective solutions and achieving significant outcomes. Demonstrated expertise in client advocacy and conflict resolution.
Overview
12
12
years of professional experience
Work History
Senior Case Manager
The Dominguez Firm, L.P.
02.2023 - Current
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
Senior Case Manager
Rafii & Associates
01.2022 - 01.2023
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
Litigation Paralegal
The Barnes Firm, L.C.
08.2017 - 01.2022
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
- Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
- Maintained litigation database and document organization for [Type] cases.
- Enhanced attorney preparation for trial by conducting thorough legal research and drafting memoranda.
- Fostered a positive work environment by contributing to a collaborative atmosphere among colleagues and providing mentorship to junior paralegals.
- Collaborated closely with attorneys to develop case strategies that aligned with client objectives, resulting in positive outcomes for clients.
- Facilitated timely resolution of cases through effective communication with opposing counsel and court personnel.
- Completed electronic court filings at state and federal levels.
- Assisted in securing favorable settlements for clients by drafting persuasive settlement proposals and negotiating terms.
- Increased case efficiency by streamlining document management and organization processes.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Ensured accurate record-keeping by maintaining up-to-date case files, both physical and electronic formats.
- Managed court filings efficiently to ensure adherence to strict deadlines and protocols.
- Contributed to successful case outcomes by ensuring proper submission of court filings within required deadlines.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Senior Case Manager
Law Offices of David Kashani, APLC
02.2017 - 08.2017
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Case Manager
Wilshire Law Firm
01.2016 - 02.2017
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Case Manager
Tofer & Associates, APLC
06.2014 - 12.2015
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Legal Secretary
Century Park Law Group, A Professional Law
10.2012 - 06.2014
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Scheduled all appointments, appearances and briefings.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Scheduled and made appointments for [Number] attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Developed and maintained filing and retrieval systems.
Education
No Degree - Criminal Science
Santa Monica College
Santa Monica, CASkills
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- MS Office
- Email and Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Case Manager
The Dominguez Firm, L.P.
02.2023 - Current
Senior Case Manager
Rafii & Associates
01.2022 - 01.2023
Litigation Paralegal
The Barnes Firm, L.C.
08.2017 - 01.2022
Senior Case Manager
Law Offices of David Kashani, APLC
02.2017 - 08.2017
Case Manager
Wilshire Law Firm
01.2016 - 02.2017
Case Manager
Tofer & Associates, APLC
06.2014 - 12.2015
Legal Secretary
Century Park Law Group, A Professional Law
10.2012 - 06.2014
No Degree - Criminal Science
Santa Monica College
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