JENILEE GALDAMEZ
CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Barista
Torotea
Diamond Bar, CA
10.2024 - Current
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Learned special recipe items and seasonal offerings to best meet customer needs and questions.
Shift Lead
Gong Cha
Irvine, CA
04.2024 - 12.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Utilized cash register or POS system to receive and process payments.
- Implemented training programs for new hires, improving onboarding experience and retention rates.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained database systems to track and analyze operational data.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Personal Website
Jenilee Jasmine
Long Beach, CA
07.2021 - 01.2024
- Utilized search engine optimization techniques to optimize website visibility on major search engines.
- Managed website updates and maintenance tasks such as checking broken links and resolving compatibility issues.
- Demonstrated strong communication, problem solving, and conflict resolution skills in order to build long-term relationships with customers.
- Developed in-depth knowledge of consumer and small business products and services to educate customers.
- Boosted sales by developing and implementing innovative digital marketing strategies.
- Maintained inventory count, tracked usage, and documented variances.
- Conducted market research to identify potential new suppliers and innovative sourcing strategies.
Student Assistant & Proctor
ACCESS Program
Walnut, CA
08.2018 - 06.2021
- Assisted in coordinating program logistics and events for diverse student populations.
- Developed and maintained comprehensive resource materials to enhance student engagement.
- Facilitated communication between students and faculty to improve support services.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Play & Museum Facilitator
Kidspace Children's Museum
Pasadena, CA
04.2016 - 08.2017
- Developed and implemented interactive educational programs for diverse audiences.
- Facilitated engaging workshops that promoted creativity and critical thinking in children.
- Collaborated with team members to enhance visitor experience through strategic planning of exhibits.
- Trained and mentored new staff on best practices for facilitating museum activities.
- Assisted in the organization and execution of special events, resulting in successful fundraising efforts for museum programs.
- Facilitated positive relationships between the museum and its members by providing updates on upcoming events, exhibitions, and membership benefits through various communication channels.
- Provided exceptional customer service, addressing visitor inquiries and concerns in a timely and professional manner.
Children's Reader
Reading To Kids
Los Angeles, CA
01.2015 - 07.2017
- Designed and implemented engaging activities tailored to children's developmental needs.
- Developed and maintained positive relationships with parents, fostering open communication regarding children's progress.
- Provided constructive feedback on children''s work, celebrating achievements while also identifying areas for improvement.
- Established a strong classroom community where students felt comfortable taking risks in their learning and expressing their opinions openly.
- Utilized positive discipline techniques to maintain a respectful, cooperative classroom atmosphere conducive to learning.
- Fostered a love of reading among students through regular read-alouds, book discussions, and author studies.
- Led small-group instruction in various subjects, tailoring teaching methods to meet the diverse needs of individual learners.
Education
Bachelor of Arts (B.A.) - Anthropology Candidate
Cal State Long Beach
Long Beach, CAAssociate in Arts (A.A.) - Political Science
Mt. San Antonio College
Walnut, CA06.2021
Associate in Arts (A.A.) - Sociology
Mt. San Antonio College
Walnut, CA06.2021
Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Excellent memory
- Problem-solving abilities
- Organizational Skills
- Multitasking Abilities
- Decision Making
- Reliability
- Employee training
- Guest service
Timeline
Barista
Torotea
10.2024 - Current
Shift Lead
Gong Cha
04.2024 - 12.2024
Personal Website
Jenilee Jasmine
07.2021 - 01.2024
Student Assistant & Proctor
ACCESS Program
08.2018 - 06.2021
Play & Museum Facilitator
Kidspace Children's Museum
04.2016 - 08.2017
Children's Reader
Reading To Kids
01.2015 - 07.2017
Bachelor of Arts (B.A.) - Anthropology Candidate
Cal State Long Beach
Associate in Arts (A.A.) - Political Science
Mt. San Antonio College
Associate in Arts (A.A.) - Sociology
Mt. San Antonio College