Jenilee Payton
Miamisburg
Summary
Organized and efficient receptionist with extensive experience in front desk operations, including customer inquiries, appointment scheduling, and record maintenance. Proficient in verbal and written communication, fostering positive interactions with patients and colleagues. Successfully created a welcoming environment while managing multiple tasks effectively.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Premier Health
Centerville
09.2021 - Current
- Greet patients and visitors warmly upon arrival at Premier Health's facility.
- Process patient check-ins and check-outs, ensuring accurate information entry.
- Maintain cleanliness and organization of the front desk area to foster a welcoming environment.
- Schedule appointments using electronic health record systems to optimize patient flow.
- Answer incoming calls, redirecting callers to appropriate personnel or departments.
- Handle payment processing, and provide receipts to customers.
- Manage incoming and outgoing mail, courier services, and faxes efficiently.
- Collect and verify patient information for accuracy.
- Manage office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Verify insurance coverage for appointments and collected co-payments as required.
Scheduler
Dermatologist of Central States
Centerville
09.2018 - 09.2021
- Scheduled patient appointments to optimize physician availability and office flow.
- Managed electronic health record system for accurate patient data entry and retrieval.
- Organized daily schedules for multiple providers to enhance operational efficiency.
- Trained new staff on scheduling protocols and office software systems.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Greeneview High School
Jamestown06-2004
Skills
- Patient check-in and check-out
- Payment processing
- Insurance verification
- Electronic health records, EPIC
- Problem solving
- Customer service
- Time management
- HIPAA
Timeline
Front Desk Receptionist
Premier Health
09.2021 - Current
Scheduler
Dermatologist of Central States
09.2018 - 09.2021
High School Diploma -
Greeneview High School