Jenine Smith
Naples
Summary
Enthusiastic and service-oriented customer care specialist passionate about creating positive experiences and building trust with every interaction. Known for a calm, solutions-focused approach and strong multitasking skills in phone, chat, and in-person support settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aeropostale
Naples, FL
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and provided exceptional customer service.
Front Desk Receptionist
Massage Luxe
Naples, FL
08.2024 - 01.2025
- Greet and assist 50+ clients daily with appointment check-ins, membership inquiries, and retail purchases.
- Schedule, confirm, and modify client appointments using spa management software to maximize therapist utilization.
- Promote and process MassageLuXe membership packages, contributing to sales and retention goals.
- Maintain spa cleanliness and ensure a calming, professional atmosphere in reception and lobby areas.
- Handle cash, credit, and gift card transactions accurately and efficiently.
- Coordinate communication between clients, therapists, and management to ensure seamless service.
Online Chat Consultant
Ks media
Fort Myers, FL
02.2025 - Current
- Respond to an average of 80–100 customer inquiries daily through live chat, providing prompt, accurate, and professional assistance.
- Troubleshoot account, billing, and product issues, achieving a 95% customer satisfaction rating.
- Maintain up-to-date knowledge of company policies, product updates, and promotions to deliver accurate information.
- Utilize CRM tools (e.g., Zendesk, Salesforce) to document interactions and follow up on unresolved cases.
- Multitask effectively between multiple chat sessions while maintaining attention to detail and tone consistency.
- Collaborate with internal teams to escalate complex cases, ensuring swift resolution and customer retention.
- Contribute to training new team members by sharing best practices and chat communication techniques.
Host
Mr tequila’s
04.2025 - Current
- Greet and seat an average of 100+ guests per shift with warmth and professionalism, creating a welcoming first impression.
- Manage reservations and walk-ins using the POS system to maximize table turnover and minimize guest wait times.
- Coordinate with servers, bussers, and kitchen staff to maintain smooth front-of-house operations during peak hours.
- Handle guest inquiries, complaints, and special requests with patience and empathy to ensure a positive dining experience.
- Maintain cleanliness and organization of the host stand, lobby, and menus according to restaurant standards.
- Support opening and closing procedures, including verifying table settings and confirming reservation lists.
- Recognized by management for exceptional teamwork and customer service performance.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Streamlined operational workflows by integrating innovative digital solutions, resulting in measurable improvements in process efficiency across diverse teams.
Education
High School Diploma - undefined
Naples High School
Naples, FL05.2024
Skills
- Training Activities
- Multitasking Strengths
- Merchandise Display
- Customer Service
- Product Promotion
- Event Promotion
- Shelving Configuration
- Critical Thinking
- Time Management
- Cash Handling Accuracy
Timeline
Host
Mr tequila’s
04.2025 - Current
Online Chat Consultant
Ks media
02.2025 - Current
Front Desk Receptionist
Massage Luxe
08.2024 - 01.2025
Sales Associate
Aeropostale
10.2022 - 01.2023
High School Diploma - undefined
Naples High School