Jenise Matthews

• Verified construction progress for lenders, visiting job sites to assess work percentages, materials on-site, and compliance with project timelines. Mitigated financial risk by confirming completion of renovations and milestones before banks authorized payment releases.
• Conducted property inspections to identify safety hazards, code violations, and risk exposures.
• Documented detailed findings and prepared clear inspection reports for underwriting review.
• Evaluated building conditions, maintenance practices, and loss-control measures for compliance.

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implemented system to provide necessary services to residents, ensuring immediate acknowledgment and prompt resolution of complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Managed financial responsibilities for community
• At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison.
• Produced financial growth for community by marketing and leasing new and turnover residential units, alongside developing additional revenue streams.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Led team to achieve performance goals
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
• Promote high-performing team execution through regular feedback, training and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.
• Assessed employee performance regularly through on-the-spot feedback and structured performance review process.
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Adherence to Property Management Rules, Regulations and Guidelines
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Respond to any potential housing violations and liability concerns regarding the community.
• Seek approval and guidance from the Regional Manager within specified parameters.

• JVCS contains experienced consultants in affordable housing. JVCS works with affordable housing property management companies, housing authorities, and private owners to provide support in staffing, compliance, leasing, accounting, real estate management, and HR. I have 15 years' experience working in affordable housing and property management. I have 6 years of experience in operations and HR. I have 7 years of experience in accounting and compliance. I have 3 years of contracted experience working in compliance as a compliance specialist and 1 year of experience working as a section 8 contract analyst doing the following: file reviews for HUD, HOME, and LIHTC layers, building and maintaining relationships with the local Housing Authorities, in as well as with the HUD and/or PBCA staff. Part of the relationship building includes participation in industry and partner meetings. Understand and implement HUD and local public housing authority contract renewal/rent increase policies and guidelines. Coordinate relevant trainings on Section 8-related subjects. Oversaw collaboration with Asset Management staff with Asset Management staff on the issuance and renewal of Management Fee Agreements, Management Certifications and Management Entity Profiles, including the tracking and reporting associated with this task. Affordable Fair Housing Marketing Plan (AFHMP) renewals, monthly HAP voucher submission with corrections, and acting as an EIV Coordinator. Closed contracts for company and supported property management companies in securing additional business as management agent for fee-managed sites. My consultants assist with lease-ups, rehabs, audit preps, and respond to auditors from TCAC, REAC, and MORs inspections. Trained consultants to effectively balance multiple projects simultaneously across sites with HUD, LIHTC, HOME, and various layers. I've acted as a mentor for my staff. Some consultants work at Corporate Headquarters for my clients. I have TCS, BOS, COS, and CPO certifications. The largest property management portfolio I had consisted of 1,550 units and 20 people. The largest compliance portfolio I've overseen consisted of 1,150 units and 13 communities.

• Homeschooled daughter from 2nd to mid-4th grade, delivering lessons in math, reading (Journeys), writing, spelling, and science to support holistic learning.
• Designed individualized lesson plans aligned with student learning goals and curriculum standards.
• Instructed students across core subjects using differentiated methods to match learning styles.
• Assessed student progress regularly and adjusted instruction to strengthen comprehension and retention.

• Contracted as compliance specialist through JVCS; leased 60 PBV-S8/HUD/LIHTC layered units within 2.5 months, enhancing housing availability. The compliance department manager wanted me to help her with compliance after I finished the lease-up. I closed a contract to work as a compliance specialist. JOB DUTIES: Maintains and ensures compliance with all affordable housing program operations and required quarterly and annual reports. Reviews tenant files for compliance and maintains CCH policies and procedures in regard to Fair Housing, tenant selection, regulatory requirements, etc. Review and approve move-ins, move-outs, annual certifications, and interim certifications for HUD, LIHTC, and PBV programs. Process HAP requests for HUD subsidy; Implement gross rent changes; Process HUD special claims and repayment agreements. Participated in lease-up and special projects, ensuring compliance with regulations at communities managed by CCH. Supported Community Managers and Assistant Community Managers by answering inquiries regarding policies and procedures of program certification. Verifies compliance with rules and regulations of various funding sources, fair housing standards, and CCH policies and procedures. Audit community files for accuracy and completeness; Conduct tenant file reviews, audits, and onsite file reviews, track and complete certifications and input tenant certifications into YARDI. Performs quarterly on-site reviews of properties with variable and complex funding arrangements to include: Tax Credit, HUD project-based Section 8, Tax Exempt Bonds, AHP, RHCP, CalHFA, CDBG, NEF, MHP, and other private and public sources. Assists with the development and roll-out of agency-wide policies, procedures, and processes that ensure compliance. Remain familiar with current U.S. Department of Housing and Urban Development ever-changing Federal Regulations as they relate to Affordable Housing programs. Provide files and respond to TCAC auditors for TCAC inspections.
• Evaluated policies and procedures for regulatory alignment across compliance workflows.
• Monitored internal controls to identify gaps, risks, and corrective actions.
• Reviewed documentation for accuracy, completeness, and adherence to governing standards.

• Sold life insurance, long-term care, and retirement products to help clients secure financial stability.
• Conducted comprehensive financial assessments to align investment strategies with client retirement and income goals.
• Advised clients on portfolio allocation, risk tolerance, and long-term wealth preservation strategies.
• Prepared personalized financial plans incorporating insurance, tax, and estate considerations.

• Property owned by RBC/ The City of SF. Alice Griffith Phase 3 consists of LIHTC and Public Housing Units. The Public Housing Units consist of funding from RAD and PBV. MOHCD, SF Housing Authority, and MBM collaborate to relocate the residents from the old Alice Griffith to the new development. Lease-ups were scheduled for 6 phases. Hired during the lease-up for the newly constructed developments of Alice Griffith Phases 3 and 4. Alice Griffith Apartments is a multi-family housing community under redevelopment. JOB DUTIES: Leased up Alice Griffith Phase 3 which consisted of 122 units, assisted construction and development team with getting access to units and attended meetings, set up mailbox system and coordinated with USPS, set up an access control system to enter the building, set up parcel pending lockers, assisted with executing contracts and agreements, attended monthly stabilization conference calls, budget, submitted narratives, and reports, Processed accounts receivable transactions for timely rent collection, Handled accounts payable to ensure timely vendor payments, deposited rent payments using Panini Scanner and Yardi, completed monthly variance report, audits, inspections (SFHA and RBC), legal notices (14-day notices in Sf only), ARs, fair housing, marketing, waitlists, responded to after-hour emergencies, work orders, accounting, obtaining reports in Yardi, submitted rent increases to SFHA, answered phones, filing, purged files, hired staff, reviewed camera footage for incidents, programmed key fobs, attended the monthly meetings with residents and social services, assisted residents with contacting rental assistance agencies for subsidy assistance and back rent assistance, work orders corresponded with quality and control coordinator for 1st-year warranty work orders, and provided excellent customer service. I left during the middle of the lease-up for Alice Griffith Phase 4 to take on the opportunity to work at a HUD/LIHTC community.
• Directed property operations, aligning staffing, leasing, maintenance, and resident services with community goals.
• Supervised site teams, coaching employees on service standards, compliance, and performance expectations.
• Managed operating budgets, reviewing expenses and approving purchases to maintain financial control.

• Managed operations across multiple properties and received several promotions from JS Co over 6 years. Oversaw operations at Town Center, Courtyards at Acorn, Mandela Gateway, Drachma LP, Drachma INC, Triangle Court, Northgate Family Residences, Ohlone Gardens, Church Lane/Idaho Apts., and John Burns Gardens. Administered LIHTC, HOME, MHSA, and HOPWA programs.
• Managed daily property operations, balancing resident services, maintenance requests, and lease compliance.
• Coordinated rent collection, delinquencies, and payment plans to support financial performance.
• Oversaw unit inspections, move-ins, and move-outs to maintain occupancy readiness.