Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenise Rawls

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Agent

Piedmont Airlines
Allentown, Pennsylvania
05.2026 - Current
  • managed reservations, sold tickets, processed payments, and verified identification to streamline customer transactions
  • ensured smooth guest experiences by handling luggage, resolving complaints, and adhering to safety regulations
  • Assisted customers with flight bookings and itinerary changes.
  • Resolved passenger inquiries and complaints efficiently and courteously.
  • Collaborated with team members to ensure smooth check-in processes.
  • Provided information about flight schedules and airport services.
  • Utilized airline software for ticketing and reservation management.
  • Maintained a clean and organized work environment at the service desk.
  • Communicated effectively with colleagues to enhance customer experience.

Bartender/Server Trainer

Red Lobster
Allentown, Pa
06.2025 - 05.2026
  • Provided excellent customer service in a fast-paced dining environment.
  • Mixed cocktails and beverages according to standard recipes and customer preferences.
  • Maintained cleanliness of bar area and ensured proper sanitation practices.

Education

Cosmetology Education - Cosmetology & Cosmetology Education

Toni & Guy Hairdressing Academy
Allentown, PA
03.2015 - 06.2017

Easton Area High Scool
Easton, PA

Some College (No Degree) - English Education

Bloomfield College
Bloomfield, NJ

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Product knowledge
  • Time management
  • Attention to detail
  • Booking coordination
  • Health compliance
  • Team collaboration

Timeline

Customer Service Agent

Piedmont Airlines
05.2026 - Current

Bartender/Server Trainer

Red Lobster
06.2025 - 05.2026

Cosmetology Education - Cosmetology & Cosmetology Education

Toni & Guy Hairdressing Academy
03.2015 - 06.2017

Easton Area High Scool

Some College (No Degree) - English Education

Bloomfield College
Jenise Rawls