Jenishalynn Solorzano
Elk Grove,CA
Summary
Dynamic and results-oriented professional with proven expertise in customer service and money handling, honed at River City Bank. Excelled in staff training and development at It's A Grind Coffee House, significantly enhancing team performance and customer satisfaction. Skilled in information security and fostering positive customer relations, consistently achieving and surpassing company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
River City Bank
04.2017 - 06.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Assistant Manager/Barista Shift Supervisor
It's A Grind Coffee House
07.2011 - 02.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree -
Cosumnes River College
Sacramento, CAHigh School Diploma -
Elk Grove High School
Elk Grove, CA05.2011
Skills
- Paperwork Processing
- Call Management
- Account updating
- Information Security
- Data Entry
- Money handling
- Workload Management
- Customer Service
- Staff Training and Development
- Food Preparation
- Ordering Procedures
Timeline
Customer Service Representative
River City Bank
04.2017 - 06.2021
Assistant Manager/Barista Shift Supervisor
It's A Grind Coffee House
07.2011 - 02.2017
No Degree -
Cosumnes River College
High School Diploma -
Elk Grove High School
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