Jenitza Diaz
Brighton,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Overview
19
19
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Boston, MA
04.2018 - 02.2026
- Directed day-to-day operations by spearheading implementation of short term-and long term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Addressed customers concerns with suitable solutions.
- Review daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with leaders on quality audits.
Shift Supervisor
CVS Pharmacy
Boston, MA
07.2016 - 04.2018
- Assessed customers needs and issued complementary services to maintain customer loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales trends to assist in strategic planning and merchandising decisions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Beauty Consultant
CVS Pharmacy
Boston, MA
12.2014 - 07.2016
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Developed comprehensive product knowledge to assist customers in selecting appropriate beauty products.
- Enhanced store displays to create engaging shopping experiences that attracted customers.
- Maintained counter and display areas for cleanliness and organization.
- Attended seminars to acquire knowledge of upcoming and trendy beauty products to bring fresh ideas.
Head Cashier
CVS Pharmacy
Boston, MA
10.2006 - 12.2014
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
Education
High School Diploma -
Long Island Home Study
New York, NY03.2006
Skills
- Problem-solving
- Team leadership
- Customer service
- Time Management
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
CVS Pharmacy
04.2018 - 02.2026
Shift Supervisor
CVS Pharmacy
07.2016 - 04.2018
Beauty Consultant
CVS Pharmacy
12.2014 - 07.2016
Head Cashier
CVS Pharmacy
10.2006 - 12.2014
High School Diploma -
Long Island Home Study