Jeniya Farrar
Summary
Support specialist with strengths in appointment management, request routing, and confidential data handling across customer and patient service environments. Brings steady performance in fast-paced settings, strong problem solving, and accurate documentation that helps teams maintain service quality and compliance.
Overview
9
9
years of professional experience
Work History
Call Center Representative
UnitedHealth Group
09.2023 - 08.2026
- Guided customers through application and enrollment steps, ensuring accurate completion and understanding of the process.
- Supported patients by identifying call purpose and efficiently routing requests to appropriate support channels.
- Scheduled and rescheduled compensation and pension exam appointments while confirming accurate availability.
- Entered personal and appointment details into internal systems with precision and confidentiality under HIPAA and related regulations.
- Reminded patients about upcoming appointments while verifying eligibility and service requirements to ensure seamless access to care.
- Remote.
Call Center Agent
Amazon
07.2021 - 08.2023
- Handled high customer inquiry volume, resolved issues on first contact, and provided clear support for orders, billing, and troubleshooting.
- Ensured compliance with client SLA requirements and consistently met production targets.
- Worked with leadership and cross-functional teams to support service goals and improve team performance and customer satisfaction.
- Maintained accurate records and reviewed data to enable timely follow-up and enhance process efficiency.
- Collaborated with remote colleagues to successfully achieve project goals.
Customer Support
Target
12.2020 - 03.2021
- Provided customer support via phone and email, ensuring timely updates on order and account issues while maintaining confidentiality protocols.
- Accurately entered and updated data across internal systems, efficiently resolving conflicts by assessing customer needs and directing them to appropriate departments.
- Worked in a remote environment to provide efficient support.
Customer Resolution Specialist
Walmart
05.2017 - 11.2020
- Professionally assist customers with questions, concerns, and account-related inquiries
- Identified and escalated priority issues, documenting outcomes to enhance resolution processes.
- Follow up on complex customer interactions to ensure resolution
- Accurately record customer interactions and account details across multiple systems
- Developed training materials to enhance team skills and streamline office workflow.
- Facilitated seamless in-store and remote transitions for customer support, improving customer experience.
Education
High School Diploma -
Gaffney High School
06-2011
Skills
- Customer service and support
- CRM expertise
- Data entry
- Attention to detail
- Problem solving
- Conflict management
- Fast-paced multitasking
- Reliability
Timeline
Call Center Representative
UnitedHealth Group
09.2023 - 08.2026
Call Center Agent
Amazon
07.2021 - 08.2023
Customer Support
Target
12.2020 - 03.2021
Customer Resolution Specialist
Walmart
05.2017 - 11.2020
High School Diploma -
Gaffney High School