Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeniyah Torres

Philadelphia,Pennsylvania

Summary

Customer Service Associate with 2.5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Strong leader and problem - solver dedicated to getting the job done and keeping the customer satisfied. Great oral and written communication, positive and outgoing team player. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walmart
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Saint Huberts Highschool For Girls
Philadelphia, PA

High School Diploma -

Abington Senior High School
Abington, PA
06.2022

Skills

  • Refunds and Exchanges
  • Complex Problem-Solving
  • Good Communication Skills
  • Cash Handling
  • Bilingual
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Walmart
08.2021 - Current

Saint Huberts Highschool For Girls

High School Diploma -

Abington Senior High School

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Jeniyah Torres