Jennifer Lucas
Austin,TX
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, and team builder. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Seeking an opportunity to grow professionally beyond a retail setting.
Overview
11
11
years of professional experience
Work History
Head Cashier
Home Depot
03.2020 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions through weekly observations of 3 to 5 cashiers.
- Helped customers complete purchases, locate items, sign up for store credit cards and join pro perks program.
- Performed store opening routine and set each registers till in all 21 registers.
- Processed both cash and card purchases, online pickup and returns.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed staffing levels to provide optimal support for cash register operations.
- Set and updated employee schedules for up to 30 cashiers to fulfill gaps based on expected customer demands.
- Maintained clean and tidy checkout area.
Paint Associate
Home Depot
01.2018 - 03.2020
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Performed tinting, mixing and color matching of paint.
- Actively engaged customers to gather information on current and future paint projects
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Renewed and possess paint certification (now acts as backup paint associate in 2023).
Clean Room Technician
Tower Jazz Semiconductor
01.2013 - 07.2017
- Worked with hazardous chemicals using appropriate Personal Protective Equipment (PPE).
- Operated dry circuits using drying machines.
- Performed microscope inspection of wafers; document and communicate nonconforming product to engineers.
- Used attention to detail to perform daily qualification test for machinery.
- Observed equipment during operation for quality and compliance with established parameters.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of North Texas
Denton, TX12.2009
Associate of Arts - Communication Studies
Northwest Vista College
San Antonio, TX06.2007
Skills
- Employee Motivation
- Team Leadership
- Interpersonal Ability
- Store Opening and Closing
- Time Management
- Monetary Transactions
- Adaptability and Dependability
- Customer Service
- Schedule Coordination
Timeline
Head Cashier
Home Depot
03.2020 - Current
Paint Associate
Home Depot
01.2018 - 03.2020
Clean Room Technician
Tower Jazz Semiconductor
01.2013 - 07.2017
Bachelor of Arts - Liberal Arts And General Studies
University of North Texas
Associate of Arts - Communication Studies
Northwest Vista College
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