Ibana Venega
Whittier,CA
Overview
14
14
years of professional experience
Work History
Head Cashier
The Home Depot Inc
Whittier, CA
09.2017 - Current
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted other departments when needed by providing additional support during busy periods.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Safeguarded cash boxes at all times during transport between branches.
Manager of Operations
Tijuana tires
Los Angeles, California
01.2011 - 03.2015
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Oversaw inventory management activities including ordering supplies as needed.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Investigated customer complaints related to product and service quality or delivery issues.
- Created and managed budgets for operational departments and monitored progress against goals.
- Prepared reports summarizing operational results against established goals and objectives.
Education
High School Diploma -
Roosevelt High School
Los Angeles, California06-2010
Skills
- Training and coaching
- Price Verification
- Equipment Troubleshooting
- Drawer balancing
- Customer Service Management
- Sales Promotion
- Task Delegation
- Cash Register Operation
- Sales expertise
- Customer Service
- Workplace Safety
- Adaptability and Dependability
- Employee Training
- Hard-working
- Verbal/written communication
- Customer Relations
- Positive Attitude
- Product Merchandising
- Team Leadership
- Employee engagement and motivation
- Punctuality
- Cash Handling
- Upselling
- Business Development
- Customer Needs Assessment
- Operations Management
- Complex Problem-Solving
- Employee Motivation
- Training and mentoring
Timeline
Head Cashier
The Home Depot Inc
09.2017 - Current
Manager of Operations
Tijuana tires
01.2011 - 03.2015
High School Diploma -
Roosevelt High School