Jennifer McAdams
Minden,NV
Summary
Energetic, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactively working to grow with a company, while helping the company grow in itself.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Rep/Warehouse Associate
Patagonia Inc
01.2019 - 09.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer questions via telephone and written correspondence regarding product knowledge, online orders and customer feedback.
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Maintaining cleanliness, removing obstacles, cartons and boxes to keep work areas organized and hazard-free.
Front Desk Associate
Courtyard by Marriott
04.2018 - 01.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
Level 5 Associate
In-N-Out Burger
03.2016 - 04.2018
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Team Member, Cash Office Rep
Babies R Us
02.2012 - 02.2016
- Worked different stations to provide optimal coverage and meet metric goals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Loaded, unloaded and moved material to and from storage and production areas.
Education
AA - Linguistic Studies - American Sign Language
06.2024
AA - Psychology, Dance
06.2016
- Skyline Dance Association - Secretary
- Extracurricular Activities: Dance, performing, volunteer teaching
Skills
- Analytical and observant
- Problem-Solving Strengths
- Goal-Driven
- Health and Safety
- Complex Problem-Solving
- Picking and Packing
- Team Player/Leader
- Interpersonal Skills
- Materials Handling and Transport
Certification
- Hotel and Hospitality Training - 2008
- Management/Supervisor Training -2008
Off the Clock
- Dancing and teaching with Str8Jacket Dance Company (2015-2018).
- Volunteered with a local church (2018-2022).
- Mentoring/spending time with Middle School and High School students from local church.
Timeline
Customer Experience Rep/Warehouse Associate - Patagonia Inc
01.2019 - 09.2022
Front Desk Associate - Courtyard by Marriott
04.2018 - 01.2019
Level 5 Associate - In-N-Out Burger
03.2016 - 04.2018
Team Member, Cash Office Rep - Babies R Us
02.2012 - 02.2016
Western Nevada College - AA, Linguistic Studies - American Sign Language
Skyline Community College - AA, Psychology, Dance