Jennifer Palacios
Huffman,TX
Summary
Highly motivated professional with 14 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and business production. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Self Employed
Huffman, TX
08.2020 - Current
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Updated and maintained customer information records and beauty services provided.
- Advised clients on how to maintain their haircuts between visits.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed relationships with new clients through referrals from existing customers.
- Operated cash registers to receive payments from patrons.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Hairstylist
Color Me Crazy Hair Salon
Atascocita, TX
06.2013 - 08.2020
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Educated clients on proper home hair care maintenance techniques.
- Tracked inventory of supplies used for styling services.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Applied highlights, lowlights or other coloring techniques.
Master Hairstylist
JCPenney Salon
Houston, TX
08.2010 - 06.2013
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Provided consultation services to clients about their desired hairstyle, hair care and styling products.
- Bleached, dyed or tinted hair using applicator or brush.
- Operated cash registers to receive payments from patrons.
- Ensured that all work areas were kept clean and sanitized throughout the day.
- Maintained knowledge of current trends in hair design through magazines, educational seminars and workshops.
- Advised customers on different types of haircare products available for purchase.
- Developed creative color combinations to enhance clients' natural features.
Education
Associate of Applied Science - Cosmetology Instructor
San Jacinto College District
Houston, TX08.2018
Skills
- Customer Service
- Quality Assurance
- New Business Development
- Purchasing and Planning
- Trends Analysis
- Relationship Building
- Professional Networking
- Coaching and Mentoring
Certification
- Kerri Kapeli Mesh Integration Hair System 04/2022
Timeline
Salon Owner/Operator
Self Employed
08.2020 - Current
Hairstylist
Color Me Crazy Hair Salon
06.2013 - 08.2020
Master Hairstylist
JCPenney Salon
08.2010 - 06.2013
Associate of Applied Science - Cosmetology Instructor
San Jacinto College District