Jenn Shira
Visit Austin
San Marcos,Texas
1
Certification
15
years of professional experience
Dedicated Destination Services professional with a history of meeting departmental goals utilizing consistent and organized practices. Skilled in collaborating on multiple internal and external concurrent projects while enhancing customer service.
Work History
Sr. Destination Services Manager
4 Years 7 Months- Delivers exceptional customer service supporting convention groups of 251+ peak room nights and diverse sports groups, enhancing overall client satisfaction
- Coordinates client site visits by securing hotel accommodations, arranging airport transfers, and developing offsite venue itineraries to meet client specifications
- Facilitates referrals to local suppliers, including photographers, event venues, transportation services, and Destination Management Companies (DMCs) to streamline event planning
- Actively contributes to team meetings and decision-making processes within the department while cultivating and maintaining relationships with local community partners and staying informed of industry trends
Event Coordinator
4 Years 5 Months- Coordinated with clients, AV companies, decorators, and 3rd parties to ensure seamless event execution
- Handled all client requests, issues and concerns on site and pre-event efficiently
- Supervised the building and all internal aspects during an event including all ACCD staff
- Addressed client requests, issues, and concerns on site and pre-event to maintain high satisfaction levels
- Organized multiple annual ACCD employee events as chair of Awards and Recognition Committee to foster engagement and recognition
Exposition Center Coordinator
1 Year 5 Months- Coordinated scheduling and booking of diverse events at Travis County Exposition Center, enhancing facility utilization
- Managed license agreements for all rental facilities on Exposition Center grounds, ensuring compliance with federal, state, county, and local regulations
- Frequently updated website calendar and event content in UngerBoeck
- Procured goods and services within SAP for Exposition Center, maintaining facility standards and operational readiness
Special Events Coordinator
1 Year 10 Months- Coordinator of all major fundraising events at the San Antonio Zoo, including Zoo-la-la!, Feast with the Beast, Zoo Run Relay and Kids Run, Zoo Boo and the Zoobilation Ball
- Developed and managed budgets for fundraising events in 2015 and 2016, ensuring financial accountability and resource allocation
- Coordinated setup and breakdown, managed vendor relations, and oversaw registration and sponsor solicitation for all events
Events Director
11 Months- Directed logistics, coordinated vendors, and managed fundraising for events hosted by Kyle Chamber, including 5K, Awards Gala, Golf Tournament, Fair, Music Festival, Luncheons, Networking BASH, and more
- Served as staff liaison on all Chamber committees and set up and break down of Chamber events
- Acted as staff liaison on all Chamber committees and managed setup and breakdown of Chamber events.
- Oversaw tourism operations to promote Kyle, Texas
Game Crew and Interactive Operator
1 Year 9 Months- Implemented on-court and in-arena promotions during pre-game and game events
- Instructed new SS&E interns on game night procedures, ensuring smooth operations
- Ran the Concourse TVs and managed the AT&T texting platform during Rampage and Stars games
Recreation Instructor
1 Year 9 Months- Office and clerical work (Ex. Data entry, computer, filing, answering phones, etc.).)
- Coordinated setup and breakdown of city events to ensure smooth operations.
- Facilitated creative classes in science, cooking, and sports for diverse age groups.
Education
BS - Kinesiology, Business and Sport Management
Diploma
Skills
Event management experience
Client relationship management
Positive mindset
Budget management
Technical software proficiency
Problem-solving
Team leadership
Multitasking and organization
Goal oriented
Positive attitude
Certification
- June 15, 2026 - CMP Recertification awarded
- August 26, 2021 - CMP Certification acquired
Timeline
Sr. Destination Services Manager
Visit Austin
01.2022 - CurrentRead More
Event Coordinator
Austin Convention Center
07.2017 - 12.2021Read More
Exposition Center Coordinator
Travis County Expo Center
01.2016 - 06.2017Read More
Special Events Coordinator
San Antonio Zoo
03.2014 - 01.2016Read More
Events Director
Kyle Area Chamber of Commerce & Visitors Bureau
04.2013 - 03.2014Read More
Game Crew and Interactive Operator
Spurs Sports & Entertainment
12.2011 - 09.2013Read More
Recreation Instructor
City of New Braunfels
07.2011 - 04.2013Read More
James Bowie High School
Diploma
Read More
Texas Lutheran University
BS from Kinesiology, Business and Sport Management
Read More