Jenn Wong
Pastry Assistant
BOISE,ID
Summary
Knowledgeable baker with a solid background in high-quality production and kitchen management. Well-versed in recipe development as well as setting and managing goals for growth in business. Self-sufficient, focused, and organized team player who cares deeply about a positive work/customer environment. Proactive in identifying and addressing issues. Hardworking individual seeking to expand upon current baking skills. Detail-oriented and passionate about creating delicious and unique pastries and breads.
Overview
5
5
years of professional experience
Work History
Head Baker
Neckar Coffee
09.2023 - Current
- Oversaw daily baking operations, ensuring product quality and consistency.
- Developed new, unique recipes to enhance menu offerings, increase customer satisfaction, and set business apart from other bakeries.
- Mentored junior bakers on techniques and best practices with hands-on training and constructive feedback
- Implemented inventory management system to reduce waste and optimize supplies.
- Maintained compliance with health and safety regulations in the kitchen environment.
- Directed team efforts during peak production periods to meet demand effectively.
- Fulfilled large custom orders from customers.
- Recorded production output weekly, allowing for adjustments to meet demand fluctuations.
- Coordinated staff schedules efficiently while minimizing overtime expenses and maintaining optimal staffing levels during peak business hours.
- Operated and maintained bakery equipment, including ovens and mixers.
- Prepared dough for a variety of pastries, cakes and breads.
Assistant Baker
Neckar Coffee
05.2023 - 08.2023
- Assisted in preparation of high-quality pastries and baked goods, ensuring consistent flavor and presentation.
- Operated commercial ovens and stand mixer, demonstrating proficiency with baking equipment and tools.
Shift Leader/Line Cook
Parilla Grill
06.2021 - 04.2023
- Prepped, portioned, executed, and presented all food menu items
- Maintained top level consistency cooking and taking orders in a high intensity environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Skills
Cake baking
Pastry baking
Sourdough bread making
Recipe development, creation, and conversion
Oven operation
Gastronomy/Understands ingredient function
Display case arrangement
Time management
Attention to detail
Clear communication
Opening and closing duties
Timeline
Head Baker
Neckar Coffee
09.2023 - Current
Assistant Baker
Neckar Coffee
05.2023 - 08.2023
Shift Leader/Line Cook
Parilla Grill
06.2021 - 04.2023