Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Alvarez

Laramie

Summary

Dependable worker with an outstanding background in customer service. Addresses all questions and concerns with regards to the customer satisfaction in mind.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Herrman Physical Therapy & Wellness
Hays, KS
06.2023 - Current
  • Managed scheduling appointments for patients
  • Complied with HIPAA and maintained patient records using an electronic health record system
  • Assisted in billing processes including verifying insurance information and entering explanation of benefits.
  • Maintained coordination between providers and patients.
  • Managed sending out billing statements and collecting payments.

Wait Staff/Bartender

Paisley Pear
Hays, KS
06.2023 - Current
  • Efficiently opened or closed the bar to prepare for each shift.
  • Maintained a clean and organized workspace to comply with health and safety regulations.
  • Assisted with staff training
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Patient Account Representative

HaysMed
Hays, KS
06.2019 - 07.2023
  • Managed patient account inquiries, ensuring prompt resolution and high customer satisfaction with billing questions
  • Assisted patients with making payments and setting up payment plans.
  • Helped patients understand how insurance works.
  • Ran financial applications to help patients receive discounts reflecting their income.

Education

Associates - General Studies

Fort Hays State University
Hays, KS

Skills

  • Administrative support
  • Scheduling
  • Recordkeeping
  • Customer service
  • Data entry
  • Office management
  • Billing
  • Insurance pre-certification
  • Microsoft Word
  • Computer literacy

Timeline

Administrative Assistant

Herrman Physical Therapy & Wellness
06.2023 - Current

Wait Staff/Bartender

Paisley Pear
06.2023 - Current

Patient Account Representative

HaysMed
06.2019 - 07.2023

Associates - General Studies

Fort Hays State University