Dependable worker with an outstanding background in customer service. Addresses all questions and concerns with regards to the customer satisfaction in mind.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Herrman Physical Therapy & Wellness
Hays, KS
06.2023 - Current
Managed scheduling appointments for patients
Complied with HIPAA and maintained patient records using an electronic health record system
Assisted in billing processes including verifying insurance information and entering explanation of benefits.
Maintained coordination between providers and patients.
Managed sending out billing statements and collecting payments.
Wait Staff/Bartender
Paisley Pear
Hays, KS
06.2023 - Current
Efficiently opened or closed the bar to prepare for each shift.
Maintained a clean and organized workspace to comply with health and safety regulations.
Assisted with staff training
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Patient Account Representative
HaysMed
Hays, KS
06.2019 - 07.2023
Managed patient account inquiries, ensuring prompt resolution and high customer satisfaction with billing questions
Assisted patients with making payments and setting up payment plans.
Helped patients understand how insurance works.
Ran financial applications to help patients receive discounts reflecting their income.