Jenna Amendola
Keansburg,NJ
Summary
A hardworking team player who strives to create the best moments with 10 years of experience in the customer service field
Overview
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Matawan, New Jersey
11.2016 - Current
- Supervised daily operations and ensured smooth workflow during shifts
- Coordinated staff positions to optimize coverage during peak hours
- Addressed staffing issues during shifts by promptly rearranging staff in response to call-outs
- Trained and mentored new baristas on service standards and product knowledge
- Resolved customer complaints effectively to maintain guests’ satisfaction
- Promoted a positive team culture through effective communication and support
- Monitored staff performance to ensure quality standards were met
- Ensured all safety and sanitation regulations were met throughout the shift
- Managed inventory levels and ordered supplies to ensure consistent stock availability
- Researched out-of-stock items to find additional inventory in other store locations
- Conducted weekly inventory of supplies, equipment, and food items to maintain accurate stock levels
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
- Completed opening and closing duties to facilitate business operations
- Addressed any issues that arose during the shift in a proactive manner
- Maintained accurate records of daily transactions and deposits
Education
High School Diploma -
Old Bridge High School
Old Bridge, NJ 09.2011 - 06.2015
Skills
- Exceptional customer service
- Food Safety Certified
- Opening and closing of the store
- Inventory management
- Cash handling
- Quality assurance
- Time management
Certification
- StateFoodSafety Certified
Accomplishments
- Two time Partner of the Quarter
Ethnicity
Date of Birth: 09/22/96
Timeline
Shift Supervisor
Starbucks
11.2016 - Current
High School Diploma -
Old Bridge High School
09.2011 - 06.2015