Sarah Gassert
Grand Rapids,MN
Summary
Accomplished Assistant Store Manager with a proven track record, enhancing store performance through effective staff management and store organization. Excelled in cash handling and fostering exceptional customer service, significantly improving customer experience. Demonstrated strong work ethic and time management skills, adept at training and mentoring teams for peak efficiency.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Server
Boulder Tap House
03.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Store Manager
Caribou Coffee
07.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Certified Nursing Assistant - Nursing
Minnesota State Community And Technical College
Wadena03-2006
Skills
- Cash handling
- Strong work ethic
- Customer experience
- Employee training
- Exceptional customer service
- Customer service and engagement
- Staff management
- Store organization
- Training and mentoring
- Time management
- Cleanliness standards
- Safe food handling
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Server
Boulder Tap House
03.2024 - 09.2024
Assistant Store Manager
Caribou Coffee
07.2021 - 12.2023
Certified Nursing Assistant - Nursing
Minnesota State Community And Technical College
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