Jenna Atkins
Summary
Hardworking mother, who is also a skilled customer service professional with advanced knowledge. Committed to approaching any task put at hand, paying attention to detail, and efficiently managing several tasks at once. Looking for a career that is long term with possible advancements. Love working with customers as well as all my work peers. Am a very upbeat team player who can bring positivity and strength to any work environment with a desire to take on new work challenges.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Server/Bartender
Key Royale Golf Club
Anna Maria
04.2025 - Current
- Delivered exceptional service to a high volume of customers in a fast-paced dining environment.
- Provided exceptional customer service in a high-pressure dining environment.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved customer concerns promptly, ensuring high satisfaction levels and fostering loyalty.
- Assisted in menu planning and daily specials to elevate guest experience and drive repeat visits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Key Manager/Server
Bonefish Grill
Bradenton
10.2018 - Current
- Trained workers in food preparation and service, sanitation, and safety procedures to uphold quality standards.
- Resolved customer complaints regarding food service to maintain guest satisfaction and loyalty.
- Trained workers in food preparation and sanitation procedures at local restaurant.
- Trained and mentored staff on operational procedures and customer service standards.
- Implement customer service standards to enhance guest dining experiences.
- Resolved customer complaints related to food service to enhance guest satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Observe and evaluate workers and work procedures to ensure quality standards and service
- Oversaw cash handling procedures to maintain accuracy in financial transactions.
Receptionist
Little Piggy/Rudolf and Me
Sarasota
10.2016 - 03.2017
- Demonstrated efficient multitasking and organization while consistently ensuring dependability for all tasks
- Transmitted information and documents to customers using computer, mail, or facsimile
- Processed orders for merchandise and materials while performing basic bookkeeping and banking transactions
Server
Olive Garden
Bradenton
01.2014 - 10.2016
- Delivered professional, friendly, and attentive service while managing customer requests
- Served food and beverages to guests in a fast-paced environment.
- Ensured compliance with safety and sanitation policies while handling food and beverages to maintain health standards
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with training new staff on service procedures and menu knowledge.
Keyholder
SKECHERS Factory Outlet
Palmetto
07.2012 - 01.2014
- Resolved customer relation issues graciously while adhering to company policies
- Executed point of sale opening and closing procedures, reviewing inventory and sales records to prepare management reports
- Managed store opening and closing, maintaining security and compliance with company policies.
- Handled all customer relation issues in a gracious manner and in accordance with company policies
Education
HIGH SCHOOL DIPLOMA -
HORIZONS ACADEMY
Bradenton, FL 06.2005 - 01.2009
Skills
- POS operation
- Customer service
- Food safety standards
- Safe food handling
- Alcohol service training
- Customer upselling
- POS system optimization
- Staff training
- Leadership Experience
- Collaboration talent
- Problem-solving abilities
- Effective communication
- Strong work ethic
Skills Certifications
- Leadership Experience
- Problem-solving abilities
- Efficiency of Point-of-Sale Systems
- Collaboration talent
- ServSafe Food Protection Manager Certification
Timeline
Server/Bartender
Key Royale Golf Club
04.2025 - Current
Key Manager/Server
Bonefish Grill
10.2018 - Current
Receptionist
Little Piggy/Rudolf and Me
10.2016 - 03.2017
Server
Olive Garden
01.2014 - 10.2016
Keyholder
SKECHERS Factory Outlet
07.2012 - 01.2014
HIGH SCHOOL DIPLOMA -
HORIZONS ACADEMY
06.2005 - 01.2009