Jenna Babinski

• Supported overall gym operations by assisting with staff management and policy enforcement. Enhanced member satisfaction through direct engagement and feedback mechanisms. Played an integral role in marketing efforts, driving membership growth. Managed facility maintenance to ensure compliance with health and safety regulations. Aided General Manager in meeting business goals through effective operational support. Performed various administrative duties to optimize workflow and resource allocation. Provided outstanding customer service, contributing to a welcoming atmosphere. Worked closely with staff to address challenges and improve operational efficiency.

Educated clients on various health insurance plans and coverage options, guiding them in selecting optimal insurance solutions; proactively self-generated leads and managed client interactions through a CRM system to maximize efficiency and retention.

• A Manager in Training at Crunch Fitness is responsible for learning and mastering various aspects of gym management. This includes overseeing daily operations, implementing policies and procedures, managing staff, ensuring customer satisfaction, assisting with marketing initiatives, and contributing to the overall success of the fitness center. The role involves gaining hands-on experience in different managerial functions to prepare for assuming a leadership position within the organization.

• As a front desk opener at Crunch Fitness, responsibilities include answering phones, scheduling appointments, managing therapist and staff schedules, addressing customer inquiries, resolving issues, providing clerical support (copying, faxing, filing), confirming client appointments, and maintaining gym cleanliness.

• Handled incoming calls, coordinated appointment schedules, and oversaw staff scheduling. Respond to customer inquiries and address concerns promptly. Resolve or escalate issues as necessary to ensure customer and staff satisfaction. Offer clerical support to management and staff by managing document-related tasks such as copying, faxing, and filing. Confirm client appointments via phone calls.