Jenna Baker
Rome
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Patient Access Representative Sleep Center
Atrium Health Floyd
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- EPIC registration training. Navigating EPIC with 2 + years of experience.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Scheduled appointments for patients in a timely manner.
- Managed incoming referrals from various medical facilities.
Hospital Registrar
Atrium Health Floyd
06.2022 - 06.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Played an instrumental role in achieving departmental goals related to patient registration metrics such as wait times, accuracy rates, and overall customer satisfaction scores.
- Continually updated knowledge on changing insurance policies or medical regulations to maintain professional expertise in the registrar role.
- Coverage
- Streamlined the registration process, ensuring faster service and reduced waiting times for patients.
Education
Biology
Georgia Highlands College
Rome, GA2026
High School Diploma -
Rome High School
Rome, GA05.2022
Macroeconomics, English 1101 -
Georgia Highlands
12.2021
Essentials to Healthcare -
Georgia Northwestern Technical College
05.2021
Skills
- Computer skills
- Organized
- Great communication
- Multitasking
- Bilingual
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
Jobtitle
Patient Access Representative Sleep Disorder Center
Volunteer Experience
Georgia Highlands, 2019, Present
- Boys and Girls Club/ STEM Event - Summer 2019
- FLL Robotics Tournament(Volunteer) - Spring 2021
- Hal Hutchins Elementary STEM Night - Fall 2021
- FLL Robotics Tournament (Volunteer/Photographer) - Spring 2022
- Hamilton Crossing Elementary (Microbiologist Assistant) - Spring 2022
- FLL Robotics Tournament (Volunteer/Judge) - Spring 2023
Atrium Health Floyd, 08/01/21, 05/01/22
- Organizing Omnicells
- Costumer Service
- Escorting patients
- Gift shop re-stocking
- Filing Documents
- Assisting patients with food orders
- Training new volunteers
- Assisting Nurses/CNA's with tasks
Timeline
Patient Access Representative Sleep Center
Atrium Health Floyd
06.2023 - Current
Hospital Registrar
Atrium Health Floyd
06.2022 - 06.2023
Biology
Georgia Highlands College
High School Diploma -
Rome High School
Macroeconomics, English 1101 -
Georgia Highlands
Essentials to Healthcare -
Georgia Northwestern Technical College