Jenna Belonax
Huntley,IL
Summary
Dedicated and motivated professional with over 5 years of experience in customer service, sales, and team leadership. Demonstrates strong communication skills, the ability to manage fast-paced environments, and a proven track record of delivering high-quality customer experiences. Currently completing an Associate of Science degree, building a foundation in analytical thinking and problem-solving. Brings a unique combination of hands-on experience and academic knowledge, with a strong interest in growing within new and diverse professional fields.
Overview
6
6
years of professional experience
Work History
Client Service Professional
H&R Block
Lake In The Hills, IL
12.2024 - Current
- Handled client intake, verified documents, and prepared files for tax professionals
- Utilized proprietary software for data entry, appointment scheduling, and client communication
- Processed payments, maintained accurate records, and ensured confidentiality of client information
- Resolved client concerns efficiently while maintaining a high standard of customer service
Server
Parkside
Huntley, IL
08.2023 - Current
- Trained new servers on product promotion, garnish preparation, and sanitation protocols
- Upsold menu items to customers, driving sales revenue and maximizing profits
- Managed multiple tables efficiency during high-volume periods, balancing accuracy and hospitality
- Provided menu information, recommended food and drink items, and answered questions about the menu
Team Lead/Sales
Highline Management Team Inc.
Glendale, CO
03.2024 - 07.2024
- Led a team of sales representatives while providing mentorship, training, and performance feedback to achieve weekly sales targets
- Developed and implemented sales strategies to drive client acquisition and revenue growth
- Gained in-depth knowledge of the product and developed strategies to effectively present and sell in the field
- Identified and pursued new business opportunities through face-to-face interactions and networking
- Tracked and analyzed sales, reporting progress and identifying areas of improvement
Customer Service Representative
Winter Park Resort
Winter Park, CO
12.2023 - 03.2024
- Managed the Lost and Found department, accurately logging, storing, and organizing lost items for efficient retrieval
- Maintained detailed records of lost and recovered items while coordinating with other departments to facilitate the prompt return of items
- Provided knowledgeable assistance to guests, answering inquiries about resort amenities, services, and activities
Retail Manager
Discovery Clothing
Algonquin, IL
02.2020 - 09.2023
- Supervised and trained sales associates to ensure high-quality customer service and efficient store operations
- Managed inventory control, merchandising, and visual displays to maximize sales and maintain brand standards
- Used point-of-sales systems for sales tracking and inventory management
- Resolved customer issues effectively, maintaining a positive shopping experience
Education
Associate of Science -
McHenry County College
Crystal Lake, IL05-2026
Public Relations -
Iowa State University
Ames, IASkills
- Management
- Effective Communication
- Detail-oriented
- Time Management/Organization
- Excel/Word (Proficient)
- Problem-Solving
- Leadership
Timeline
Client Service Professional
H&R Block
12.2024 - Current
Team Lead/Sales
Highline Management Team Inc.
03.2024 - 07.2024
Customer Service Representative
Winter Park Resort
12.2023 - 03.2024
Server
Parkside
08.2023 - Current
Retail Manager
Discovery Clothing
02.2020 - 09.2023
Associate of Science -
McHenry County College
Public Relations -
Iowa State University