Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Cashier

Jenna Bertran

Orlando,FL

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Epic Theaters
09.2021 - 01.2022
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Stocked shelves with supplies needed for concession stand operations.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Assisted in training new employees on proper procedures for ticketing and concessions sales.
  • Operated cash registers to process customer transactions for tickets and concession items.

Customer Service Associate

Floor & Decor
01.2022 - 06.2024
  • Answered phone calls from customers promptly and courteously.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Handled cash register operations accurately during peak times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Sales Associate

Old navy
01.2024 - 06.2024
  • Operated point-of-sale systems accurately to process payments from customers.
  • Greeted customers upon entering the store and provided assistance.
  • Promoted special offers and discounts to encourage additional purchases.
  • Processed go-backs in a timely manner and organized product around the store.

Host/FOH

Tijuana Flats
11.2024 - 03.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Packaged online and to-go orders, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Promoted business loyalty by fostering positive customer relationships.

Line Cook

Gringos Locos
03.2025 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

High School Diploma -

William R Boone High School
Orlando, FL
05-2022

Skills

  • Product Sales
  • Upselling
  • Order Processing
  • Inventory Control
  • Payment Processing
  • Building rapport
  • Time Management
  • Cash Handling
  • Customer Service
  • POS System Operation
  • Fitting room maintenance
  • Verbal/written communication
  • Strong work ethic
  • Guest engagement
  • Memory retention
  • Safe food handling
  • Food running
  • High volume dining

Certification

  • Forklift Certified

Accomplishments

  • Achieved employee of the month.

Timeline

Line Cook

Gringos Locos
03.2025 - Current

Host/FOH

Tijuana Flats
11.2024 - 03.2025

Sales Associate

Old navy
01.2024 - 06.2024

Customer Service Associate

Floor & Decor
01.2022 - 06.2024

Customer Service Associate

Epic Theaters
09.2021 - 01.2022

High School Diploma -

William R Boone High School

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Jenna Bertran