Jenna Bevens
Walker,LA
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction at Our Lady of the Lake through expert navigation of healthcare systems and exemplary customer service. Skilled in HIPAA compliance and multitasking, adept at improving operational efficiency. Demonstrates a strong commitment to quality care and confidentiality, with a knack for handling high-pressure situations gracefully.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Our Lady of the Lake
09.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Hostess, Take-out Specialist, Waitress
Walk-On's Bistreaux & Bar
08.2018 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelors Of Science - Health Systems Management
Southeastern Louisiana University
Hammond, LA05.2023
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Healthcare systems navigation
- Money Handling
Timeline
Patient Access Representative
Our Lady of the Lake
09.2023 - Current
Hostess, Take-out Specialist, Waitress
Walk-On's Bistreaux & Bar
08.2018 - 09.2023
Bachelors Of Science - Health Systems Management
Southeastern Louisiana University