Jenna Bonniot
Smiths,AL
Summary
Focused and reliable waitress bringing high enthusiasm and drive. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
Cluck It Bucket
08.2021 - Current
- Actively listened to customers, handled orders quickly.
- Handled customer inquiries, suggestions, and complaints courteously and professionally.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Shake Maker
Southern Roots Restaurant And Catering
10.2022 - 03.2023
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Smiths S
Smiths Station, AL05.2024
Skills
- Customer Relations
- Microsoft Word
- Credit Card Payment Processing
- Active Listening
Timeline
Shake Maker
Southern Roots Restaurant And Catering
10.2022 - 03.2023
Waitress Supervisor
Cluck It Bucket
08.2021 - Current
High School Diploma -
Smiths S
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