Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Britton

White Lake,MI

Summary

Motivated Catering and Event Manager bringing multiple years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles, and actively resolving conflicts. Background managing occasions from small, private affairs to extremely large weddings and fundraisers. Proficient in menu planning, vendor coordination, and client satisfaction. Strong organizational and communication skills, ensuring seamless execution of events.

Overview

5
5
years of professional experience

Work History

Catering and Events Manager

Shenandoah Country Club
West Bloomfield, MI
02.2022 - 02.2024
  • Developed menus, budgets, and timelines for events based on client needs and preferences.
  • Consulted with clients throughout the planning process to create custom menus that fit their budget and taste requirements.
  • Performed day-of coordination tasks such as setup and breakdown, room layout, decorating.
  • Supervised event staff to ensure quality service at all times during events.
  • Managed and coordinated all aspects of catering events to ensure successful delivery of services.
  • Reviewed invoices from vendors for accuracy before submitting payment requests.
  • Responded promptly to customer inquiries or complaints regarding catering services provided.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Trained new employees to perform duties.

Associate Banker

Chase Bank
Lathrup Village, MI
08.2021 - 04.2022
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted in training new employees as needed.
  • Established strong relationships with customers to increase customer loyalty.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Assisted customers with account opening and maintenance.
  • Monitored customer accounts for suspicious activities or potential fraud cases.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Participated in team meetings to discuss performance metrics and strategies for improvement.

Server

Shenandoah Country Club
West Bloomfield, MI
01.2019 - 07.2021
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Followed health safety guidelines when preparing and serving food products.

Education

High School Diploma -

Novi High School
Novi, MI
05-2012

Skills

  • Menu Development
  • Venue Selection
  • Food Presentation
  • Team Leadership and Supervision
  • Social Media Management
  • Catering Coordination
  • Managing Events Start to Finish
  • Budget Management
  • Event Billing
  • Vendor Coordination
  • Events Requirements Gathering
  • Schedule Management
  • Client Meetings
  • Vendor Relationship Management
  • Food Service Knowledge
  • Budgeting and Finance
  • Continuous Improvement

Timeline

Catering and Events Manager

Shenandoah Country Club
02.2022 - 02.2024

Associate Banker

Chase Bank
08.2021 - 04.2022

Server

Shenandoah Country Club
01.2019 - 07.2021

High School Diploma -

Novi High School

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Jenna Britton