Walter Jackson
San Leandro,CA
Summary
Dynamic leader with a proven track record at XPO, where I established and met ambitious performance goals, enhancing staff success through effective training and development. Excelled in resolving escalated customer issues, boosting loyalty. Skilled in operational excellence and fostering a positive work culture, I bring both hard and soft skills critical for driving results. Resourceful Service Center Manager with 10 years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.
Overview
30
30
years of professional experience
Work History
Service Center Manager
XPO
Hayward, ca
03.2016 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Commercial Truck Driver
Conway Freight
Reno, NV
06.1994 - 02.2013
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
Education
High School Diploma -
John Marshall High School
Oklahoma City06.1983
Skills
- Safety trained
- Leadership trained
- Staff Training and Development
- Operational Excellence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8-12 staff members.
- Supervised team of 4-6 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Service Center Manager
XPO
03.2016 - Current
Commercial Truck Driver
Conway Freight
06.1994 - 02.2013
High School Diploma -
John Marshall High School
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