Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Catania

Summary

Dedicated professional well-versed in communication, customer service and critical thinking. Organized and dependable candidate successful at managing multiple priorities with a positive and persistent attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

SSM Health St. Mary's Hospital
05.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Communicated effectively with patients to schedule appointments with the appropriate provider
  • Flexible when transitioning to multiple locations while still maintaining a high level of performance on required job duties
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Helped address client inquiries through timely corrective actions and appropriate referrals
  • Stayed calm under pressure to and successfully dealt with difficult situation

Waitress

Tj's Harbor Restaurant
07.2019 - Current
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
  • Committed to providing excellent customer service throughout the guest's entire dining experience ensuring customer satisfaction
  • Used leadership skills to train new employees on menu items, guest expectations, and typical shift duties
  • Flexible and knowledgeable enough to transition to other positions such as hostess, bartender, and food runner when necessary
  • Remained calm and professional when dealing with difficult customers or during busy shifts


Research Assistant

University Of Wisconsin-Oshkosh
11.2022 - 06.2023
  • Kept accurate records of participants' responses, respected the discipline's confidentiality, and conducted myself in a professional manner
  • Organized important paperwork, such as informed consent waivers from participants and research scope documentation
  • Optimized experiment schedules and coordinated with other researchers to ensure a productive and efficient lab operation
  • Gained hands on experience by working both independently and collaboratively in fast-paced laboratory environment
  • Utilized advanced analytical software to analyze data sets

Operations Team Member

Peebles Play & Stay Kennel, LLC
12.2016 - 08.2018
  • Learned to understand behavioral cues displayed by different dogs to help organize groups and ensure a safe environment
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
  • Administered medications and meals to over 100 dogs each weekend
  • Communicated efficiently with customers to schedule appointments, take payments, and address concerns


Education

Bachelor of Science - Psychology

University of Wisconsin - Oshkosh
Oshkosh, WI
12.2022

Skills

  • Critical Thinking
  • Problem-Solving
  • Multitasking
  • Organization
  • Effective Communication
  • Customer Service
  • Determination

Timeline

Patient Access Representative

SSM Health St. Mary's Hospital
05.2023 - Current

Research Assistant

University Of Wisconsin-Oshkosh
11.2022 - 06.2023

Waitress

Tj's Harbor Restaurant
07.2019 - Current

Operations Team Member

Peebles Play & Stay Kennel, LLC
12.2016 - 08.2018

Bachelor of Science - Psychology

University of Wisconsin - Oshkosh
Jenna Catania