KANIJAH CLARK
Milwaukee
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customer. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Froedtert Hospital
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
PATIENT ACCESS REPRESENTATIVE
Childrens Hospital of Wisconsin
07.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
Reception Manager
MULTICULTURAL LEARNING ACADEMY LLC
08.2018 - 09.2023
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Oversaw students in classroom and common areas to monitor,enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supported student physical, mental, and social development using classroom games and activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Transportation Dispatcher
Waste Mangment
09.2021 - 07.2023
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
Education
High School Diploma -
Wisconsin Conservatory of Life Long Learning
Milwaukee, WI05.2019
No Degree -
Booker T Washington High School
Atlanta, GA05.2016
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Relationship Building
- Insurance Billing
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Data Entry
- Customer Relations
Certification
- LICENSED FAMILY CHILDCARE PROVIDER
- INTRODUCTION TO THE CHILDCARE PROFESSION
- FUNDAMENTALS OF FAMILY CHILDCARE
- FUNDAMENTAL OF INFANT AND TODDLER CARE
Timeline
Patient Access Representative
Froedtert Hospital
02.2024 - Current
PATIENT ACCESS REPRESENTATIVE
Childrens Hospital of Wisconsin
07.2023 - Current
Transportation Dispatcher
Waste Mangment
09.2021 - 07.2023
Reception Manager
MULTICULTURAL LEARNING ACADEMY LLC
08.2018 - 09.2023
High School Diploma -
Wisconsin Conservatory of Life Long Learning
No Degree -
Booker T Washington High School
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