Jenna Crissey
Franklin,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
Whits Frozen Custard
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Barista
Starbucks
05.2019 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Associate of Science - Accounting
The University of Tennessee - Chattanooga
Chattanooga, TN05.2025
Associate of Science - Accounting
Columbia State Community College
Franklin, TN05.2023
High School Diploma -
Fred J Page High School
Franklin, TN05.2021
Skills
- Time Management
- Team Leadership
- Staff Management
- Overseeing Employees
- Verbal and written communication
Timeline
Manager
Whits Frozen Custard
02.2021 - Current
Barista
Starbucks
05.2019 - 08.2019
Associate of Science - Accounting
The University of Tennessee - Chattanooga
Associate of Science - Accounting
Columbia State Community College
High School Diploma -
Fred J Page High School
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