Jenna Daley
Marcy
Summary
Patient-oriented Pharmacy Liaison with 8 years of pharmacy experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
CPS
11.2022 - Current
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Involved in training of new hires.
Pharmacy Technician
Walmart
03.2016 - 04.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Mount Markham Senior High School
West Winfield, NY06.2013
Skills
- Detail Oriented
- Insurance Verification
- Patient Advocacy
- Time Management
- Customer Service
- Organizational Skills
- Medical Terminology
- Medication Knowledge
Certification
Excpt- Pharmacy Technician Certification
Timeline
Pharmacy Liaison
CPS
11.2022 - Current
Pharmacy Technician
Walmart
03.2016 - 04.2023
High School Diploma -
Mount Markham Senior High School