JENNA DAVIS
Charlotte,NC
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Strategy Coordinator
Sovos Brands
09.2023 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Owner
Handel's Homemade Ice Cream
01.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Negotiated contracts with suppliers to reduce costs while increasing quality standards
- Analyzed data from financial reports to identify areas of improvement in business operations
- Built and maintained strong relationships at all levels of the organization
- Demonstrated and supported continuous improvement and growth mindset
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue
- Mentored, coached and developed staff to enhance individual and team performance.
Restaurant Manager
Cabo Fish Taco
03.2019 - 03.2020
- Established standards for personnel performance and customer service
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Investigated and resolved complaints regarding food quality and service
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
- Developed marketing plans to increase revenue and customer loyalty
- Devised strategies for improving efficiency in the kitchen operations
- Facilitated team meetings to ensure staff remained informed of changes
- Implemented corrective actions for issues, continuously improving service results.
Cosmetologist
Ulta Beauty
04.2017 - 10.2018
- Greeted guests, escort them to seats and present them with menus and wine lists
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
Cosmetologist
Ulta Beauty
11.2015 - 03.2017
- Developed an understanding of hair texture, facial structure, and skin tones when recommending styles to clients
- Kept work stations clean and sanitized tools, such as scissors, and combs
- Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces with water, liquid soap, or other solutions
- Demonstrated and sold hair care products and cosmetics
- Offered advice about products that would be beneficial for each individual client's needs
- Used creativity and knowledge of trends to develop and create new hair styling techniques.
Education
Certification In Cosmetology -
Morgantown Beauty College
Morgantown, West VirginiaN/A In Pre- Med -
West Virginia University
Morgantown, West Virginia10.2015
Skills
- Customer service expertise
- Relationship Building
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Team Collaboration
Certification
Cosmetologist
References
- Justin Hardin 704-953-3624
- Craig Calcasola 980-207-9806
- Shelley Stein 980-866-1272
Timeline
Sales Strategy Coordinator
Sovos Brands
09.2023 - Current
Owner
Handel's Homemade Ice Cream
01.2022 - Current
Restaurant Manager
Cabo Fish Taco
03.2019 - 03.2020
Cosmetologist
Ulta Beauty
04.2017 - 10.2018
Cosmetologist
Ulta Beauty
11.2015 - 03.2017
Certification In Cosmetology -
Morgantown Beauty College
N/A In Pre- Med -
West Virginia University
Cosmetologist
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