Jenna DeMoss
Danville
Summary
Healthcare professional focused on care coordination and patient advocacy. Successfully streamlined patient intake and referral processes to enhance operational efficiency and ensure timely access to care. Maintained accurate EHR records to support compliance and continuity of care.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Carenet Health
10.2021 - 05.2025
- Coordinated with insurance carriers and healthcare providers to ensure timely access to care and streamlined referral processing.
- Acted as liaison between patients, families, and clinical teams, ensuring clear communication and effective problem resolution.
- Facilitated after-hours patient assistance by identifying providers based on coverage, location, and specialty criteria, and created detailed contact lists.
- Streamlined patient intake, referral workflows, and documentation to improve efficiency and reduce delays in care.
- Maintained accurate and confidential EHR records to support continuity of care and compliance.
Remote Services Technician
Support.Com
06.2020 - 11.2020
- Employed advanced technical analytical tools to identify customer needs, enhancing remote support workflows and service efficiency.
- Diagnosed technical issues for customers using remote support tools.
- Addressed complex troubleshooting inquiries under tight performance targets, using active listening and clear communication to strengthen customer loyalty.
- Assisted customers in navigating software applications effectively.
- Documented interactions and solutions in customer support system.
Lead Pharmacy Technician
CVS Pharmacy
08.2016 - 11.2018
- Streamlined prescription verification and data entry processes, boosting compliance accuracy and optimizing patient safety metrics.
- Coached and supervised team of 3 technicians to ensure compliance with HIPAA regulations and uphold clinical privacy standards.
- Coordinated with primary care providers and specialized healthcare facilities to enhance medication management and clarify prescription directives.
Inventory Specialist
CVS Pharmacy
04.2015 - 08.2016
- Tracked and maintained pharmacy inventory levels to support timely product availability and reduce stock discrepancies.
- Assisted with inventory audits and cycle counts, contributing to accurate inventory management in pharmacy operations.
- Monitored pharmaceutical supplies and maintained detailed prescription records to ensure compliance and accuracy.
Pharmacy Technician
CVS Pharmacy
01.2014 - 04.2015
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication preparation and dispensing procedures daily.
- Managed inventory levels, restocked shelves, and organized pharmacy supplies.
- Resolved customer inquiries, ensured accurate medication packaging, and facilitated smooth pharmacy operations.
Sales Representative
Illinois Title Loans, INC
08.2011 - 12.2013
- Collected and reviewed application information, verified customer details, and assisted with loan processing to ensure accurate and timely approvals.
- Explained loan terms, payment options, and required documentation to enhance customer understanding and satisfaction.
- Performed administrative duties including filing, processing deposits, and updating accounts to maintain organized and efficient operations.
Cashier
Schroeders Drive-Inn
03.2004 - 08.2011
- Greeted customers and took food and drink orders, ensuring a welcoming dining experience.
- Entered orders accurately into register or POS system, minimizing errors and facilitating smooth service.
- Handled cash, card, and other payment transactions, ensuring secure and efficient processing.
Education
High School Diploma - General Studies
Midwest Christian Academy
Bloomington, IL05-2007
Skills
- Patient advocacy
- Care-team communication
- Referral coordination
- Patient intake
- Patient management
- EHR/EMR documentation
- Insurance verification
- Prior authorization support
- Pre-authorizations
- Electronic patient charts
- Data entry and records management
- Healthcare software and administrative systems
- Microsoft Office Suite
- Multitasking and prioritization
- Conflict resolution
- Time management
- Problem identification
- Workflow optimization
- Medical terminology
- Medical terminology knowledge
- Notetaking and documentation
- Team collaboration
- Interpersonal communication
- Patient education
- HIPAA compliance
- Analytical skills
- Call handling
- Multi-line phone proficiency
- Medical ethics
- Medical terminology
Timeline
Care Coordinator
Carenet Health
10.2021 - 05.2025
Remote Services Technician
Support.Com
06.2020 - 11.2020
Lead Pharmacy Technician
CVS Pharmacy
08.2016 - 11.2018
Inventory Specialist
CVS Pharmacy
04.2015 - 08.2016
Pharmacy Technician
CVS Pharmacy
01.2014 - 04.2015
Sales Representative
Illinois Title Loans, INC
08.2011 - 12.2013
Cashier
Schroeders Drive-Inn
03.2004 - 08.2011
High School Diploma - General Studies
Midwest Christian Academy