Jenna Dever, CMCA, AMS

Manage a diverse portfolio of 12 homeowners and condominium associations, overseeing all aspects of daily community operations with a strong focus on new developments, compliance, and client satisfaction. Provide strategic leadership and operational support to ensure efficient, well-maintained, and financially sound communities.

Key Responsibilities:

• Oversee day-to-day operations for multiple HOA and condominium communities, ensuring compliance with governing documents, state regulations, and association policies.
• Develop, manage, and monitor annual budgets; oversee assessments, accounts receivable, and expenditures to maintain financial stability and transparency.
• Serve as the primary liaison between boards of directors, residents, developers, and vendors, delivering timely, professional communication and responsive service.
• Enforce community rules and architectural guidelines consistently and fairly, addressing violations and resolving resident concerns diplomatically.
• Coordinate vendor contracts, maintenance projects, and capital improvements; supervise service providers to ensure quality, cost control, and timely completion.
• Support board and annual meetings by preparing agendas, management reports, financial summaries, and minutes; provide professional guidance and recommendations to board members.
• Manage new development communities, assisting with transitions from developer to homeowner control and establishing operational procedures and best practices.
• Proactively identify operational risks, maintenance needs, and opportunities for improvement to enhance property values and resident satisfaction.
• Maintain accurate records and documentation while ensuring strong customer service and positive community relations.

• Directly supervise the day to day operations within the Administration Building and Operations staff for a Community Association Management company overseeing 16 homeowners associations totaling 6,608 units.
• Guide, mentor, train, and motivate staff towards their goals, tasks, and growth.
• Analyze internal processes, recommend and implement procedural changes to improve operations and efficiencies.
• Facilitate corporate contracts, monitor actionable items, track renewal dates.
• Coordinate RFP processes, and maintain vendor relationships, ensuring continuity and cost control.
• Prepare and distribute board packets, management reports, and meeting agendas.
• Attend meetings, ensuring compliance with civil codes and laws; follow through on all action items, tracking key deliverables.
• Provide comprehensive administrative oversight to Finance Department, construct projected annual budgets for multiple cost centers, prepare reserve studies, investments and funding analysis.
• Supervise maintenance and capital improvements of all common areas and ensured compliance with federal, state, county, or municipal authorities.
• Advise the Executive Director on organizational matters.

• Assisted in the preparation of board packets and meeting agendas.
• Supported budget management and oversight of expenditures.
• Maintained and organized records, documents, and correspondence.
• Assisted in coordinating the bidding process and vendor management.
• Supported general maintenance supervision of common areas.
• Managed the AP process in accordance with Associa home office procedures.
• Reviewed monthly financial reports and provided management summaries and Board packages to the Board of Directors within established time frames.

• Performed administrative duties as requested by the Board of Directors in accordance with the management agreements
• Acted as the primary liaison with the Association Board of Directors and homeowners.
• Attended Board meetings and community events as needed.
• Maintained unit and contract files related to Association operations.
• Assisted the Board of Directors with the architectural review process.
• Oversaw inspections of building facilities and common areas, arranging follow-up actions as required.