Jenna Dickie
Stow
Summary
I am a highly-motivated employee with a desire to take on new challenges. I have a very strong work ethic, adaptability and exceptional interpersonal skills. I take pride in working effectively and efficiently with the tasks assigned to me and mastering new skills to help my performance. I am a hardworking and dedicated employee with skills in multitasking and time management. I have a history of meeting my employers needs and am consistent with exceeding my employers expectations. I work well under pressure and with adapting to new situations and challenges to make me the best employee I can be. I am a reliable employee in every aspect and enjoy contributing to my work place. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Concierge Physical Therapy
Shrewsbury, MA
10.2024 - Current
- Manage front desk operations, serving as the first point of contact for visitors, clients, and employees, and providing a welcoming and professional atmosphere.
- Effectively answering and directing incoming calls, providing information and assistance to callers, and ensuring a high level of customer service.
- Coordinated and scheduled appointments, meetings, and phone calls.
- Managing and maintaining office supplies and inventory, ensuring that supplies were well-stocked and ordering replacements as needed, reducing downtime and interruptions.
- Collaborating with other administrative staff to coordinate office events, meetings, and functions.
- Implementing and maintaining a visitor check-in system, enhancing security measures and providing accurate records of visitor activity.
- Utilized multitasking skills to handle a variety of responsibilities simultaneously, including managing phone lines, greeting visitors, texting patients, uploading and sending faxes, coordinating staff meetings, and addressing inquiries.
- Collaborating with the team to ensure a clean and organized office environment, contributing to a positive and professional workspace.
- Health insurance verifications and authorizations.
- Concierge Green Team committee member. The green teams objective is to strengthen the company culture by aligning core values across all clinics and fostering employee engagement. We standardize cultural initiatives, create a positive environment for patients and staff, and develop strategies for cultural growth at all levels (daily, weekly, monthly, quarterly, yearly). Additionally, we promote gratitude in daily operations to build a supportive, inclusive atmosphere.
Policy Service Represent
MAPFRE Insurance
Webster, MA
10.2022 - 10.2024
- Takes calls from agents as well as other staff at MAPFRE to update and answer questions on Auto Policies.
- Updates plates, VIN numbers, policy holder and vehicle operator details on the policy.
- Handles the Massachusetts Registry of Motor Vehicles by making sure the vehicles are bound with correct insurance, making sure that the policy is cancelled, reinstated, and renewed, clearing of unpaid premiums, answering questions for customers, agents, and other staff at MAPFRE.
- Works on reports such as D.O.B. reports to make sure that policy holders date of birth reflects what is in the registry, Account discount reports to make sure that customers with auto and home policies have the discount as stated in their agreement, No Policy History report which requires representatives to check vehicles that are not bound in the registry to any insurance company. This requires the Policy Service Representative to reach out to agents to see where the vehicle should be bound, when it was registered, and to make sure that the vehicles RTA is stamped with Commerce Insurance.
- Work is distributed to each representative daily and is required to finish tasks by the end of the work day. I have been known to finish my work with speed and efficiency.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Shift Leader
Planet Fitness
Webster, MA
02.2020 - 10.2022
- Counted cash on hand at shift change to determine shortages or overages and prepare bank deposit statements.
- Cleaning equipment as assigned each day.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offers and promotions to boost sales and upgrades.
- Assisted general manager with operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Inventory receiving, auditing and restocking.
- Assisted in training new hires on shift operations.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Promoted from Front Desk Associate to Shift Leader, in less than 12-months.
- Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
Activities Assistant
Lanessa Extended Care
Webster, MA
12.2018 - 02.2020
- Helped residents participate in activities with basic and advanced mobility support.
- Used one-on-one meetings and small groups to engage residents.
- Upheld positive quality of life standards for residents of all ability levels.
- Kept activities spaces organized, clean and tidy.
- Coordinated musical guests, movies and other types of resident entertainment.
- Maintained adequate supplies to meet activities needs.
- Responded quickly to emergency situations and provided first aid when necessary.
- Provided companionship to isolated individuals who may not have family members nearby.
- Provided emotional support to residents and their families.
- Helped residents with mobility issues to move around safely using appropriate equipment like wheelchairs or walkers.
- Attended continuing education classes related to geriatric care in order to stay updated on current practices.
- Organized special events for holidays or birthdays to help create a home-like atmosphere in the facility.
- Observed changes in resident behavior and reported any concerns to the supervisor immediately.
- Communicated regularly with the nursing staff regarding patient's needs.
- Participated in team meetings to review patient progress and plan future care strategies.
- Accompanied patients on trips outside the facility for doctor visits or other appointments.
- Supported grieving families by offering listening ear, compassion and kindness.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Restaurant Hostess/Busser
The Horseshoe Pub
Hudson, MA
06.2016 - 12.2018
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted and sat guests at tables or in waiting areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Provided menus and answered questions about menu items and specials.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Swept, mopped and removed debris from dining room floors.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Provided assistance to other employees when needed during peak business hours.
- Organized bus cart and returned to side station after each use.
Education
Bachelor's degree - Social Work
Walden University
03-2026
High School Diploma - undefined
Assabet Valley Regional Vocational School District
Marlborough, MA05-2018
Skills
- Policy and Procedure
- Client interaction via phone calls, text and email
- Medical office experience
- Strong Verbal and Written Communication
- Conflict Resolution
- Office Organization
- Managing patient records
- Insurance verification and authorizations
- Data entry
- Scheduling
- Working with people with developmental disabilities
- Time management
- Multitasking
- Documentation Skills
- Microsoft, Google, Excel
Accomplishments
I received the Core Value Award for Customer Service in December of 2025 at Concierge Physical Therapy.
I received ten Social Recognition Awards at MAPFRE Insurance.
Timeline
Front Desk Administrator
Concierge Physical Therapy
10.2024 - Current
Policy Service Represent
MAPFRE Insurance
10.2022 - 10.2024
Shift Leader
Planet Fitness
02.2020 - 10.2022
Activities Assistant
Lanessa Extended Care
12.2018 - 02.2020
Restaurant Hostess/Busser
The Horseshoe Pub
06.2016 - 12.2018
High School Diploma - undefined
Assabet Valley Regional Vocational School District
Bachelor's degree - Social Work
Walden University