Jenna Dolson
Park Ridge,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Holiday Inn and Staybridge Suites
Rosemont, Illinois
08.2024 - Current
- Prepare and distribute detailed Banquet Event Orders and ensure seamless execution through.
- Maintained an up-to-date database of prospective clients and their contact information.
- Coordinated and finalized sales proposals.
- Assisted with scheduling and organizing meetings for sales team.
- Created and presented proposals to potential clients.
Front Desk Receptionist
Holiday Inn and Staybridge Suites
Rosemont, Illinois
08.2023 - 08.2024
- Greeted guests with a warm and friendly demeanor upon arrival.
- Managed phone calls and inquiries with professionalism and efficiency.
- Coordinated room bookings and handled check-ins/check-outs seamlessly.
- Processed payments and managed cash transactions accurately each shift.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Reservation Agent
Hilton
Rosemont, IL
05.2023 - 08.2023
- Verified guest information and payment options ensuring accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
Front Desk Agent
Holiday Inn Express Hotel Suites
Tuscaloosa, AL
09.2022 - 05.2023
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Supervised daily operations of hotel front desk in absence of manager.
Medical Records Clerk
Boyce Family Eye Care
Park Ridge, Illinois
09.2017 - 05.2019
- Processed and invoiced records requests from patients, providers and third parties.
- Purged outdated files.
- Tracked and processed release of information requests.
- Kept department clean, organized and professional.
- Consolidated diverse medical records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Supported administration staff with records requests to support patient care.
Education
High School Diploma -
Maine South Highs School
Park Ridge, IL05.2019
Marketing
The University of Alabama
Tuscaloosa, ALSkills
- Customer Reservations
- Customer Engagement
- Upselling Proficiency
- Telephone Reception
- Phone Etiquette
- Accommodation Planning
- Verbal and Written Communication
- Team Collaboration
- Reservation Management
Timeline
Sales Coordinator
Holiday Inn and Staybridge Suites
08.2024 - Current
Front Desk Receptionist
Holiday Inn and Staybridge Suites
08.2023 - 08.2024
Reservation Agent
Hilton
05.2023 - 08.2023
Front Desk Agent
Holiday Inn Express Hotel Suites
09.2022 - 05.2023
Medical Records Clerk
Boyce Family Eye Care
09.2017 - 05.2019
High School Diploma -
Maine South Highs School
Marketing
The University of Alabama
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